came in around 6PM on a Wednesday; first time at this location but despite reviews I was in the area and thought I'd give it a shot, so I placed my order and drove on over. first thing I noticed was how stupidly the parking...
Read Morecame in around 6PM on a Wednesday; first time at this location but despite reviews I was in the area and thought I'd give it a shot, so I placed my order and drove on over. first thing I noticed was how stupidly the parking lot was designed, if you're trying to come from target/panera; there's only one entrance, that looks like it leads only to famous Dave's, next door, so I had to circle back around. second thing I noticed upon parking and getting out was how new it still looks (a grand opening framed photo inside indicates June of 2023). thirdly, the temperature was unacceptably warm, but it wasn't immediately clear whether it was an ac issue or just the franchisee trying to save some on cooling costs. I did not ask..
anyway, upon reaching the counter, the cashier took two or three in-store orders before asking if I was picking up, which wasn't a huge deal, other than that the person announcing orders announced one and DIDN'T ask me if I was picking up, which was weird because it wasn't what one would expect, when you walk into a Wendy's and go straight to "pick up order here" screen and stand under it, but I digress. order was pretty prompt after that, and the correctly did give me unsalted fries. however, they were definitely not crispy, and indeed a bit soggy. not a huge deal for me because I was just starving, but, notably under-par (I did not attempt to ask to have them remade). the chili cheese fries were a generous portion however, and nice and hot. the nuggets were not spicy like I'd ordered, and they did not mention this when giving me the order, nor offer any compensation (sauces, etc.). the straw, which I didn't use, was folded in half?? see my photo. other than that, I had napkins, and a silverware packet for the topped fries, and when I went back to the counter (there was no longer a line) and asked for "some ghost pepper sauce" the cashier woman gave me four, which I've never had happen at a Wendy's before, so that was nice. they'd already gotten me the drink I put on the order, but when I went back to get a refill, the freestyle machine was out of all of the "zero sugar" options, but they had a machine for drive through orders, that seemed to be more fully functional.
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