Just when I thought that good old fashion customer service was dead, this happened! In a world where you are required to talk to AI bots anytime you need service, customer service has dwindled to an all time low. So, it was extremely refreshing and...
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Just when I thought that good old fashion customer service was dead, this happened! In a world where you are required to talk to AI bots anytime you need service, customer service has dwindled to an all time low. So, it was extremely refreshing and surprising when I expressed dissatisfaction with my food, the manager apologized for the mishap, refunded my money, and allowed me to order more food without having to pay! Wow! I haven't experienced that kind of treatment in awhile. In my opinion, Velvet Taco has the best tacos around, better than Taco Joint or Torchy's. I was disappointed when my tacos were served cold. Instead of returning them, I ate them anyway (I don't normally do that). I walked out of the restaurant angry with myself for not saying anything and was ready to just move on. When I got in the car to drive away, I could not shake the feeling that I had, so I went back in and asked for the manager. I told Justin what transpired and without hesitation apologized and did everything he could to make it right. That's customer service at it's best! If you are in Allen, and you want great customer service and great tacos, visit Velvet Taco. You won't be disappointed!