(Revised - improved) Went with a group of 8 on a Friday at 6:30pm while kids were occupied nearby. Service was ok, but our group ordered fewer than normal drinks as our server was less available to our table.
Ordered 5-6 food items, which took...
Read More(Revised - improved) Went with a group of 8 on a Friday at 6:30pm while kids were occupied nearby. Service was ok, but our group ordered fewer than normal drinks as our server was less available to our table.
Ordered 5-6 food items, which took from 15-min to over an hour to come out (all ordered at the same time). Owner responded that having 5 separate checks caused issues as well as other customers being there ordered food also. We didn't request the separate checks, but our server offered and likely was easier than trying to figure out multiple cards later. They had no pizza in the turned off pizza display, which would have worked well for us. Instead, the last food item needed to be to go due to the time it took, ($9 artichoke dip in 3 separate very small containers, 2 room temperature, one cold - served in a plastic bag).
We really wanted to like this place since we're in the area so much, and because were big fans of Bar Rescue. The owner responded to my original, less favorable review, which did have me reassess some things, mostly based on "What is disappointing is at no point did you raise any concerns to our staff. In fact, tips were good so I do appreciate that for my bartender. And your group was very friendly with her as you were leaving. We pride ourselves on making something right to make sure you have a good experience; however, this is very hard to do if we don't know there's an issue real time."
This gives me reason to believe the aim is to improve and I agree knowing of problems is the only way to fix them. When your food time is an hour on a hot dip and the customer needs it to go....that's is indicator there was an issue. We don't complain or treat people badly as the common response is to have items comped. I'd have said something, but comped food wasn't the goal. I also suspect someone asking to have their food to go after an hour indicated it was not a good experience. We enjoyed our time with friends, threw away the artichoke dip that was paid for, left the fries that took just under an hour, tipped well and were respectful. Just wont be back! I hope others don't share the same experience so they may become repeat customers.
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