So my mother and I were visiting the casino for the Ron White show and, well aware that it would be busy, I figured I’d try to call on the way to the casino from La Quinta to see if I couldn’t sneak in a...
Read MoreSo my mother and I were visiting the casino for the Ron White show and, well aware that it would be busy, I figured I’d try to call on the way to the casino from La Quinta to see if I couldn’t sneak in a last min reservation. I could not, but the v nice operator told me that while the bar was busy it would be first come, first serve and she offered to connect me directly to the restaurant to see if I couldn’t talk with them myself. A rather stern and likely stressed out hostess told me, “No, no spots. No room for a reservation but the bar is first come, first served. You can try that.”Soooo, we park, and we walk in, past the hostess openly in front of ant least 4 different staff memberships, and into the bar where we find an empty chair next to two gentleman and then another two empty chairs on the other side of the bar. I point out the two to my mom, again, in front of several staff standing right next to me. The gentleman sitting by the empty chair on its own told us he was leaving and we could have his chair. So my mom sits down and we speak with the gentleman for a minute. After, I went to ask the hostess where the restroom was and she directed me. I go, and when I return, my mom standing outside by the hostess…they had booted her from the bar! I ask what she is doing out there and the staff had told her to leave because there was a waitlist for the bar and it had been building since the restaurant open. Mind you I had just called 15 min. Before and everyone I spoke too, kept encouraging for us to go to the bar. Not one peep about a waitlist and there were 3 empty seats.I explained to the hostess that I had just spoken to someone there and she told me, “No, I had spoken to a resort operator.” I told her again, “Yes I spoke to an operator who directed me straight to the restaurant and I spoke to someone there who told me to go for the bar.” She said, “well you probably spoke to someone at the Palm Desert location.” And AGAIN, I said, “No, the operator specifically asked me which location, Palm Desert or Rancho Mirage?” Then the hostess tried another excuse, “Well, you can’t only have one seat; they won’t serve you unless you are both seated.” And again, I told her, “well the gentleman sitting at next to the empty chair just told me we could have it.” Finally she stopped trying to give excuses and said, “well I can’t do it. I can seat you in an hour.” Mind you, we had mentioned we were seeing the show in less than that time, so she was offering us something she knew we couldn’t take.” THEN a gentleman came over and started with, “Well, you probably just spoke to an operator, not the restaurant…” I was done. We left and I just said what terrible service.I’ve worked in restaurants as a runner, a server, a bartender, a hostess,…and in LA where people can be v rude. If we told someone bad information and they had a seat, I would never embarrass a party, particularly a mother and daughter by making them leave there seats without offering something else. So rude. Hopefully you have a better experience. I’ll never forget it. So rude and upsetting.
Takeout 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart