Although I haven't gotten my food yet, I felt compelled to start a review for this cafe/bar. I saw pictures of the food online and thought this would be the perfect cool and trendy place to go, after passing it by the day before.
When we...
Read MoreAlthough I haven't gotten my food yet, I felt compelled to start a review for this cafe/bar. I saw pictures of the food online and thought this would be the perfect cool and trendy place to go, after passing it by the day before.
When we first walked in we waited on the cozy couches and were seated for about 15 minutes. Once we got the the table it took about 10 minutes before the waiter came to get our drink order. 10 minutes later and he had forgotten about us. We had to ask another person working there about our drink order. When they finally brought it out, they still forgot about my mother-in-laws coffee. After finally getting it and about another 10 minutes, the waiter came back to take our order. He mentioned they were short staffed even though we were looking directly at 4 employees standing at the bar on their phone chatting woth one another. I finally had enough and decided to approach the gentleman that looked like he was the manager. After confirming he was, I let him know in a nice way, that the service was not up to par and that we had been there for almost an hour seated. He then told me the same story about them being short staffed. I asked if he could at least go to our table and try and make it right by expressing his reasoning for the poor and unprofessional service we were receiving. After that my mother-in-law asked how long for our order and was told 10 minutes by the waiter... 10 minutes later the manager came by to give his apologies and reasons and assured us order was next up. 10 minutes later we finally received our food with missing items. The food was cooked good with the exception of the microwaved "home style" biscuit. I would give this place some time before going again in hoped that they can recover and get the staff to understand the importance of good customer service.
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