Please be advised that it is more secure to book with a credit card rather than a debit card, as it offers better protection. They do NOT clarify the amount of difficulty one may experience after booking online with a debit card.
Unfortunately, our experience was...
Read MorePlease be advised that it is more secure to book with a credit card rather than a debit card, as it offers better protection. They do NOT clarify the amount of difficulty one may experience after booking online with a debit card.
Unfortunately, our experience was less than satisfactory, and we will not be returning. Issues such as black mold (which I reported), a broken microwave (eventually replaced), payment issues (after showing proof that it was taken out and confirming with my bank) and a stove that I had to fix myself, greatly impacted our stay.
However, I must acknowledge the exceptional maintenance staff who were always understanding and addressed our concerns professionally (They would receive a 5/5 star review if I could rate them individually!).
Despite bringing these issues to management's attention, I have not yet received a response from someone higher than the manager, as stated as such, by the manager herself. If someone has tried contacting (my phone screens every phone call/number that is not saved), I did not receive a voicemail, and would appreciate proof that someone tried contacting me if you try to state as such.
The assistant manager displayed unprofessional behavior and refused to take accountability, further escalating the situation by abruptly leaving during our discussion. Additionally, I have not received a refund, despite verifying with my bank that there were multiple attempts to withdraw money incorrectly (the manager tried to lie about this, and I caught her in the lie, which made her rather upset).
I was quite patient and kind, despite their mistakes and issues with the expensive cabin, until they started to back peddle and take no fault (mainly for the financial portion of the trip). It is so unfortunate, as my kids liked to run around and play outside. It would be nice to see more professionalism, and individuals who are able to take accountability for their mistakes.
Trip type
Vacation
Travel group
Family
Rooms: 3
Service: 2
Location: 4
Outdoor seating 
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