What a let down. I have been here many of times and never had this type of service, no service, the worst feeling of being excluded, however our money spends the same. The tables were dirty and so we had to pick the least dirtiest...
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What a let down. I have been here many of times and never had this type of service, no service, the worst feeling of being excluded, however our money spends the same. The tables were dirty and so we had to pick the least dirtiest table but it was never cleaned. We asked for the menu because my boyfriend has low vision and a menu just works best but our waiter never brought a menu. I had to go to the front counter to order our tea and lemonade, it was then the waiter seen me standing there and I walked off, he did follow me to my table and took our order order but was not happy or personable. We have our order, but he rushed us and made us feel like an inconvenience. Our waiter never came back to refill our drinks however he waited on other tables all around us, but never even came back once other than to bring the food which made us feel like he was prejudice as everyone else was not a minority. Our waiter never waited on us once other than bringing the food to the table. When I asked him for drinks he had a smug look and as mentioned above, he never came back with drinks. I had to ask a lady for our ticket and when he brought the ticket he just set it on the table. Didn’t say anything and walked away. Just very rude, horrible customer service. It’s too bad that the service is horrible. Because this used to be a great place but their bad customer service will eventually catch up with this establishment at some point, it generally does, even if it takes a while. I have pictures to post but unfortunately I can’t insert them but I will find another review platform to post those pictures of our empty cups and the so called, waiter. Very sad to give this type of review. Come on “The Bluegrass, Coffee and Bourbon Lounge” you can do way better.