Wow! I’m so sad here because I really love BAGELS!!! And I love - (loved) this place. Our business have always bought bagels and lunch from here but it has gone downhill. The front attendant is lovely, but unfortunately the worse thing than a hot...
Read MoreWow! I’m so sad here because I really love BAGELS!!! And I love - (loved) this place. Our business have always bought bagels and lunch from here but it has gone downhill. The front attendant is lovely, but unfortunately the worse thing than a hot cup of coffee served COLD- is a toasted bagel served cold! Every time we get bagels it’s served chewy and cold I. The center. The cheese and butter has also gotten skimpy. Because I haven’t found another bagel place here in town, I come here but it’s always a fail with cold bagels! My suggestion, if you need bagels like I do, just buy it and take it home and toast it there. Not ideal if you wanted to eat out but that’s the only way you’re going to get a descent hot bagel! Worst part is, I ordered a triple toasted bagel, the attendant again, was lovely and told the kitchen people that but they said no. She gave me the bagel cold. I showed her. I paid for it still! She felt the bread and agreed it was cold and it went to trash. The owner who’s been there for about 5 years, came out, and didn’t do a thing. Never even offered to get me another bagel and toast it better. I’m so disappointed in that. But that’s ok. I paid for it and left and drove all the ya to westheimer by the mall where CiCi’s pizza is to this new croissant place, not sure if I got the name right but I think it’s called Butter Croissant? Sorry. It just opened. Everyone said it’s good croissants which is NOTHING like a bagel but I gave it a try. Surprisingly it was amazing. Still miss a bagel though! I bought some of the staff at the school some croissants which they loved but again, I miss my bagel but I refuse to eat a cold bagel!
Update to respond to owner: Hi Mike. I have known you since you bought this cafe a few years back from the previous lady who owned and operated this cafe for years. I also went to you on this day to tell you about the bagel. I told you I paid for the bagel and it was cold. I showed you the bagel and you said it was ridiculous that your employee would have to throw away a bagel. I agreed with you. I also told you and another couple sitting there who knows me and you that the worst thing than a cold bagel with butter and cream cheese is ordering a hot cup of coffee and it is delivered cold. Your employee by your side offered to Microwave my bagel. Now being a bagel expertise such as yourself, we both know to “microwave” a bagel is horrible. Why didn’t you offer to fix the situation when we spoke in person and make me a new bagel? I was standing there with my cup of coffee. I appreciate your staff responding to the reviews, but please whoever is responding, if you had just asked Mike who my employees and I have known and go to this same cafe we have gone for over 15 years, and whom I’ve spoken with Mike many times, this responder would have found out what happened. Even your lovely front end lady felt bad and apologized to me but said she can’t do anything without Mike saying so. Thanks but my suggestion is raise the temp on the slicer for special requests or just run the bagel thru several times like I originally requested. It’s not only me, the couple at the cafe even said it’s not the same. You could have fixed this then and there and it would have been water under the bridge but when you knew I paid for it and then don’t offer to fix it when I spoke to you in person and then your kitchen staff says to microwave the bagel that was originally given to me, that’s just not cool. Thank you.
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