Worst customer service experience ever at Texas Roadhouse in Roseville. I placed an online order for a Texas Roadhouse Combo which was the 6oz Sirloin, Chicken Critters, Ceasar side salad, baked potato and Strawberry Cheesecake. Was told my order would be ready by 5pm. My...
Read MoreWorst customer service experience ever at Texas Roadhouse in Roseville. I placed an online order for a Texas Roadhouse Combo which was the 6oz Sirloin, Chicken Critters, Ceasar side salad, baked potato and Strawberry Cheesecake. Was told my order would be ready by 5pm. My daughter was told 5:15 pm for her order. Got there at 5pm and confirmed my arrival. Was told it was not ready. 15 minutes later I received a text message. I went in to grab both orders and noticed the portion size of the cheesecake was about 3 bites at the price of $9.00. I had very small portions of chicken critters that appear larger on the menu (false advertising). My steak was a bit small but didn't make a big deal of it since I waited so long. I immediately returned the cheesecake slice for a refund and informed the manager Kasey and girl at the register that I left my bank card in my car. I was told my daughter order was not paid for but it was and stated I would go get her. When we got back the girl at the register had pulled the wrong order for my daughter which had been sitting there paid for and never received a text that it was ready. I continued standing for 5 minutes at the register waiting for the manager to refund me. The girl at the register and manager completely ignored me. I finally asked if the manager was coming back to conduct my refund and the girl tells me it's already been done and I would receive a refund within 3-5 business days. Wow are you kidding me? Like they both heard me say I was getting my bank card. I was then told by the manager she can't do a refund at the carry out register but only in the back office. I have dined in many times in the past and quickly received a refund for poor service. Since when do refunds take 3-5 days at a restaurant? To add insult to injury I never received a receipt for my refund. Got home to eat my food and the chicken tenders were rubbery, tough and overcooked. My steak was supposed to be slightly pink but was rare, raw and extremely tough couldn't cut it with a knife. All I could eat was the potato and salad. People expect the same great service and portions in a carry out just as they do with a dine in. Stop raising prices skimming customers on food items. Stop treating customers like trash with carry out orders. This Texas Roadhouse location has really gone down hill and should be inspected. Please spare me your robotic response Don’t care!
Service
Take out
Meal type
Dinner
Price per person
$10–20
Food: 1
Service: 1
Atmosphere: 1
Curbside pickup 
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