Update - The following day I received a call from the partner/owner asking for a call back to cover the issues. I texted when I was available but there was no further communication. One week later I see the response 'we would like...
Read MoreUpdate - The following day I received a call from the partner/owner asking for a call back to cover the issues. I texted when I was available but there was no further communication. One week later I see the response 'we would like to talk' posted on the review. The steps are not hard. Ensure the personnel at the site are properly trained with supervision following up to make sure they are actively working. If there is lack of customers, cleaning is always needed, fill the condiments on the tables, and/or clock out so the company is not paying for people who are not working.
Fix the phone system so to-go orders can be place without getting pushed into a loop of 'tired of waiting, use our app to place your order'. Fix the app and online ordering process so that when the restaurant is open, possibly shut down online ordering 30 minutes before closing time, so orders can be filled timely. The phone and app maybe more complicated but there are vendors that can provide the service to ensure customers can contact the restaurant so they can place orders and spend their money.
I tried to use the roadhouse app to place my order but after five minutes of selecting the items that I wanted, the app said that online ordering was not available at this time. I tried through Uber Eats and Google, but was not able to get the order placed. I called the location and the automated system answered and said I had reached the right location, but no one would answer the phone. I placed three calls prior to going to the location with no one answering one of the calls. When I arrived at 9:15PM there was a 20 minute wait on a 10PM close time to get a seat so I elected to get an order to go. I placed my order with one girl at the bar who went home before my order was delivered to me. I spoke with the only girl left at the bar about 15 minutes in and she said my order would be ready soon. I waited about 25 minutes from the time of placing my order to get my order. When my order came out, it was one of four orders with the other three orders placed 7 to 10 minutes after mine. I paid for my food and as I was leaving, there were four employees idle at the front door so there should not have been any waiting for a table. I went back to my hotel to find that I was shorted my salad so I tried to call the restaurant again to let them know I did not receive my full order but as my calls from earlier in the evening, no one answered the phone. When I went to eat my steak I found that it had been sitting for a while in the kitchen because it was cold less than 10 minutes from the time I received it. Overall, a very bad experience. Once I heated the steak and potatoes, it was good as usual. The management team at this location needs to review how they run their operation to make sure the phone systems are working properly, are answered appropriately and all of their personnel are effectively being used to improve the customer service experience.
Service
Take out
Meal type
Dinner
Price per person
$20–30
Food: 5
Service: 1
Atmosphere: 1
Recommended dishes
Loaded Sweet Potato, Made in House Rolls
Takeout 
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