Who leaves fast food reviews? People who are either really upset or really happy.
Tonight I went to this location because the one near me is under renovation.
My husband and I ordered in the app for drive thru pickup.
The line was LONG. We were in line...
Read MoreWho leaves fast food reviews? People who are either really upset or really happy.
Tonight I went to this location because the one near me is under renovation.
My husband and I ordered in the app for drive thru pickup.
The line was LONG. We were in line for 15 minutes, but they moved through cars quickly. The parking lot was busy too. They were clearly slammed.
When we got up to the window and said we had a mobile order, the guy sounded pleasant and happy we'd already ordered. This was a huge positive change from my recent fast food experiences.
When we got to the window for our food, it was ready promptly.
One of the sodas, the new Brisk drink, looked light and upon tasting it didn't seem like it had the right amount of syrup... and really wasn't drinkable. My husband mentioned this to the young lady at the window, who said "it just tastes like that, but you can substitute it...". She said it pleasantly, without annoyance. She heard our problem, and knew it wasn't really her problem, and offered us a solution that was simple and satisfactory.
When we got home, our order was accurate and put together nicely. Nothing was burnt or slopping out of the packaging.
Lately I have had a slew of negative experiences with the service industry. I certainly didn't think my faith in humanity would be restored from a Tuesday night trip to Taco Bell, but here we are! I hope at some point the employees working this shift will read this, and see how far a little kindness can go.
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