I'm reviewing to praise a specific employee (I'm about 90% sure she said her name is Lisa*). I went by today during what appeared to be a massive lunch rush, and the drive-thru was very backed up and barely moving; Lisa deserves recognition for her...
Read MoreI'm reviewing to praise a specific employee (I'm about 90% sure she said her name is Lisa*). I went by today during what appeared to be a massive lunch rush, and the drive-thru was very backed up and barely moving; Lisa deserves recognition for her professionalism and great attitude during such a stressful situation!
She communicated well while obviously juggling way too many duties (she didn't complain one bit, but the overload was clear to any attentive observer who's ever worked a job). She nailed some delicate balances, managing to stay upbeat without ever coming off as flippant or unserious, and appropriately apologetic for the wait without ever crossing the line into patheticness/awkwardness. As someone whose background is in healthcare, I know how rare and valuable that kind of grace under fire is, and how seldom it's adequately appreciated.
It's apparent from other reviews that this location has a history of staffing issues. That's really a shame, because the staff I've met there have consistently been great people, and the food has been reliably prepared well. It's a busy area with plenty of customers. So it's strange to me that this is such a persistent problem. I don't know anything about TB's corporate or franchising structures (that is to say, I don't know whether it's a franchise owner or corporate office who's responsible for giving this location more support and approving better wages/doing whatever it takes to retain more associates), but clearly someone needs to step it up. Good employees like Lisa have no reason to stick around when the conditions are that stressful, and if you don't keep the good ones like her who make the atmosphere survivable, you'll never sustainably break the understaffing cycle.
I'd say I hope she sticks around a long time since she's great at her job, but honestly I wish better for her (hey sis, if you see this, maybe think about healthcare? you'd still be underappreciated but it'd pay better lol); however, I do hope that, in the short term, some appropriately responsible manager acknowledges her resilience and competency and ensures she is appropriately rewarded. And I don't mean the "couple of coupons for free tacos" type of rewarded.
Thanks for the great service, Lisa! I hope most people are kind to you today, and that you get the appreciation you deserve!
*(My short-term memory is pretty much nonexistent so I've been doubting myself about her name since ten seconds after hearing it lol. But I assume management can confirm who was running drive-thru -- and as far as I could tell, running everything -- at precisely noon today, Dec 2 '24.)
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