Ordered a sub via the Subway app, received a confirmation that the order had gone through (via the app and payment notification), and went to pick it up. Upon arriving at the restaurant, I went to open the doors only to find that they were...
Read MoreOrdered a sub via the Subway app, received a confirmation that the order had gone through (via the app and payment notification), and went to pick it up. Upon arriving at the restaurant, I went to open the doors only to find that they were locked. Mind you this was 7pm on a Saturday (non-holiday) evening. I double checked the store hours, and sure enough, it was supposed to be open. I could see an employee working behind the counter, so I decided to call the restaurant to let them know that I had paid for a sandwich already and would appreciate the item I paid for. The phone rang with no answer (despite maintaining visual contact of the employee).
A short time after the call was disconnected, I tapped on the glass, getting the employee's attention. I held my phone up to the glass in an effort to plead my case that I had, in fact, paid for my sandwich already (by this time, I had wasted about 10 minutes (not to mention drive time to and from)). Without even attempting to make an effort to come hear me out, the employee shrugged his shoulders from across the establishment and pantomimed a dismissive wave to me. I thought, "Okay, I won't press the issue any further and just email corporate for a refund." So I turned around and left. Once I got home, I did just that. The next day, I recieved an email from the area manager, Jerry, saying that I would receive a refund. "Perfect," I think to myself, "I'll just send him an email asking how I will receive my refund and I'll wash my hands of this experience." In my follow-up email, I ask Jerry if I will be receiving a refund via store credit or original payment method. It has now been 3 days without a reply from Jerry.
Overall, I guess you could say that I would highly recommend finding a different establishment to exchange your money for goods and/or services.
Food: 1
Service: 1
Atmosphere: 1
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