Pulled up last night about 5 minutes before close. Was behind a mom van who was taking ages to order, asking questions and such because whatever she wanted to order was already out as of earlier that afternoon. The clock on my phone was 8:27...
Read MorePulled up last night about 5 minutes before close. Was behind a mom van who was taking ages to order, asking questions and such because whatever she wanted to order was already out as of earlier that afternoon. The clock on my phone was 8:27 when I pulled up for my turn and was immediately told “We closed at 8:30, cannot take your order.” I was the only person in line at this point and the only person in front of me was the car whose occupant took ages to order. But I realized there was nothing to be done. But then, as I had no choice but drive around through the drive through lane, I realized I was literally stuck behind the same car that took 5-6 minutes to place an order. I had to sit behind that car for 10 more minutes. The least the barista could have done was offer me a muffin or something, some already prepared drink. I would have paid. Nobody was behind me. I have routinely bought Starbucks gift cards and taken my daughters for a coffee but no more. I discovered White Bison last night as a result of how badly Starbucks barista behaved. How rude and annoyed she sounded. Truth be told, I’ve worked retail too and have been annoyed by last minute customers but if they come in or pull up before closing time, they deserve yo be served with a good attitude. She didn’t even apologize for having closed, she openly displayed annoyance instead. That is where it got me. Had she been apologetic and said “Company policy says we have to cut off orders now, I’m sorry” I would not have been bothered. But her open rudeness was a bit much. Plus she missed out on a decent tip. I was going to double price of order for a tip because of my last few minutes before 8:30 visit.
Service: 1
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