Subject: Feedback on Customer Service Experience at Q’s Halal MediterraneanDear Q’s Halal Mediterranean Team,My name is Sean Z, and I’m a local business owner in Fairfield. I wanted to share some feedback regarding my recent visit to your restaurant today around 1:49 PM.I came to...
Read MoreSubject: Feedback on Customer Service Experience at Q’s Halal MediterraneanDear Q’s Halal Mediterranean Team,My name is Sean Z, and I’m a local business owner in Fairfield. I wanted to share some feedback regarding my recent visit to your restaurant today around 1:49 PM.I came to Q’s intending to get a meal during lunchtime and was quite hungry, as I’ve been extremely busy launching a new electrical contracting business in Fairfield. Upon entering, the door made a noise, which seemed to alert the staff member (a cook at the grill). However, he did not turn around or acknowledge me. I proceeded to the bathroom to wash my hands before ordering, and when I returned around 1:50 PM, the cook’s back was still turned as he prepared food.I sat at a table directly in front of the register and pulled out my iPad to work while waiting for service. At 1:53 PM, a female customer entered, and the cook immediately turned around to assist her, helping with her takeout order and sauces. He also assisted two additional customers who arrived shortly after, engaging with them promptly and courteously. However, despite my sitting visibly near the register, I was not acknowledged until 1:59 PM, after all the other customers had been served.When the cook finally asked if I needed help, I expressed my frustration and shared that as a business owner, I value good customer service. I then chose to leave and have my meal at M’s Halal Mediterranean instead, where I had a markedly different experience.At M’s, the staff greeted me promptly and even apologized for not noticing me immediately, acknowledging my presence as soon as they saw me. My order was taken efficiently, and I left satisfied with both the food and the service. I also noticed they had a bell near the register to alert staff if needed—something Q’s may want to consider implementing to avoid similar situations.I want to emphasize that I prefer the cuisine at Q’s over M’s. However, customer service is a top priority for me, and unfortunately, my experience today fell short of expectations. I believe it would greatly benefit Q’s to establish a practice of greeting customers as soon as possible upon their arrival, even if staff are busy.Thank you for taking the time to consider my feedback. I hope to return to Q’s in the future and have a more positive experience.In addition, if there was en email address on Qs website I would have sent a private email, as opposed to leaving this review as initial correspondence.Best regards,Sean Z.Business Owner, Fairfield
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