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About

Potbelly, the ultimate destination for delicious sandwiches and beverages, is a sandwich shop, beverage distributor, caterer, deli, lunch restaurant, and restaurant supply store all under one roof. Located at 12750 Illinois Rte 59, Plainfield, IL 60585, we offer a wide range of mouth-watering options to satisfy your cravings. From classic sandwiches to signature salads, our menu is carefully crafted to provide a unique dining experience. Whether you're in the mood for a quick lunch or a catering service for your event, our friendly staff is always ready to serve you. At Potbelly, we're committed to providing high-quality food and exceptional customer service. Come visit us today and taste the difference!

Potbelly Review Summary

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4.2
(227 Reviews)
5
4
3
2
1
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Mike Lowe
Mike Lowe -Google user
8 years ago
Staff was friendly and courteous. The Turkey Fresco was delicious.
Jalissa Beard
Jalissa Beard -Google user
6 months ago
I ordered the chicken club with hot peppers, lettuce and mustard. Everyone was pleasant and I was in and out with my lunch. My only complaint is, it was supposed to be a hot club but my chicken was cold.
Dine inLunch$10–20Atmosphere: 5
Michael Manning
Michael Manning -Google user
a year ago
Excellent food and quick service. I got the Pizza Melt on the recommendation of Nicholas, the gentleman behind the counter and the Mac n Cheese. Both were delish.
Dine inLunch$10–20Atmosphere: 5Pizza Sandwich
Munaf Hasan Chand
Munaf Hasan Chand -Google user
a year ago
I went to Potbelly's on a quiet Sunday afternoon with a few of my friends. I did a mobile order and planned to eat there. Once we got our food, my friend realized none of his toppings were in the sandwich.He went and talked to...Read More
Atmosphere: 5
Paulette Lopez
Paulette Lopez -Google user
a year ago
This Potbelly has excellent service! I especially enjoyed the wonderful staff, Miranda, Lupe, Monse, and Josh who went above and beyond to help me and provided excellent costumer service. The food is fresh and the place is clean. Would highly recommend. Good to see a...Read More
Dine inLunch$10–20Atmosphere: 5Sandwich
John M
John M -Google user
3 years ago
Haven't been to Potbelly in years. No particular reason why not. We had the opportunity to stop in with my family. We ordered three different sandwiches, two hot and one cold. The menu was easy to read and offered a good variety of sandwiches. Ordering...Read More
Rachel West
Rachel West -Google user
a year ago
I stopped in yesterday to pick up some food for a friend. I am not really a sandwhich person and the friend I was getting the food isn't really picky. I was staring at the menu for a few minutes trying to decide what to...Read More
Take outLunch$10–20Atmosphere: 5Sandwich
James
James -Google user
5 months ago
I love this place great food and my mom works here
Atmosphere: 5
Eric Castellucci
Eric Castellucci -Google user
5 years ago
Thank you to the two women who took my order 10 mins before close the other night. Given everything going on, you could have just ignored the call or told me "sorry, we're closed." Wouldn't be the first time I've recently called a...Read More
Jessica Sikes
Jessica Sikes -Google user
6 years ago
I love their app. It's definitely worth the good deals. Service is always fast, usually not super busy in off time hours and it's everything you could hope for in a Potbelly's really. So the Wreck is definitely my favorite sandwich. The chocolate cookie #1...Read More
Ryan Blackman
Ryan Blackman -Google user
a year ago
Clean, quick and friendly service and tasty. I’ve been to this location several times and the food is always piping hot and service team is pleasant. I must get lucky that it’s never busy and always pretty quiet
Dr Candia-Bailey
Dr Candia-Bailey -Google user
2 years ago
Maranda (manager) is phenomenal. I had a problem, she listened and worked hard to resolve the situation. She was kind and friendly. The sandwich she re-made was phenomenal. She made the sandwich with love. Thanks for the awesome customer service and experience. She rocks!
Natalie Slankard
Natalie Slankard -Google user
3 years ago
Gianna always seems to be working when I come for lunch, and she is amazing! So smiley and friendly and always makes sure the order is correct even when I’m getting a lot of sandwiches for coworkers.
Shain Lichty
Shain Lichty -Google user
4 years ago
The clerk made a mistake that I didn’t catch until I got home. I called the manager (woman -can’t remember her name) and she brought the sandwich to my house with a thank you card and a bag of cookies. Service excellence! I really...Read More
Windy City
Windy City -Google user
2 years ago
Always great service and great food. Thank you to all the crews that help daily making this continue to be a regular spot to visit! The wreck is my favorite but try the others too including the shakes!
Katie
Katie -Google user
7 years ago
I always receive great service at this Potbelly location. Today was particularly exceptional however. The employee who was running the drive-thru when I was there was wonderful. Very articulate and actually seemed to care about his job. I …
Joshua Shepard
Joshua Shepard -Google user
7 years ago
This is one of my favorite sandwich shops -- partly because I love the food, but mostly because I love the people that prepare it and serve it!! The entire staff is incredibly friendly and the manager even knows me by name!
Nubia Lopez
Nubia Lopez -Google user
6 years ago
Potbelly's messed up my order yesterday. Called and told them they refunded entire order then told me to come by today and get my correct sandwich free. Then on top of it, she gave me FREE COOKIES!!!!! Thank you MIRANDA!!! You're so awesome!!!!!
T Podg
T Podg -Google user
6 years ago
Friendly and efficient staff kicking butt on this Friday night. Quickly created our families' sandwiches and pumpkin pie shake. Great taste and fresh.
M F
M F -Google user
Edited 6 years ago
Clean, nice staff, never overwhelmingly busy, so its definitely comfy to eat there. Great sandwiches!

Features

Service options

check icon Outdoor seating
check icon Curbside pickup
check icon No-contact delivery
check icon Delivery
check icon Drive-through
check icon Takeout
Dine-in

Highlights

check icon Live music

Popular for

check icon Lunch
check icon Dinner
check icon Solo dining

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Offerings

check icon Comfort food
check icon Healthy options
check icon Quick bite
check icon Vegetarian options

Dining options

check icon Lunch
check icon Dinner
check icon Catering
check icon Counter service
check icon Dessert
check icon Seating

Amenities

check icon Restroom

Atmosphere

check icon Casual
check icon Cozy
check icon Trendy

Crowd

check icon College students
check icon Family-friendly
check icon Groups
check icon Tourists

Planning

Accepts reservations

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Children

check icon Good for kids
check icon High chairs
check icon Kids' menu