I just had the worst experience at Peet's in Pasadena on Lake at around 2:30 pm today....11-24-24. The person making the drinks had the worst attitude and was very combative and rude. As the customer I questioned (I have the right), how she...
Read MoreI just had the worst experience at Peet's in Pasadena on Lake at around 2:30 pm today....11-24-24. The person making the drinks had the worst attitude and was very combative and rude. As the customer I questioned (I have the right), how she was making the drink, and she didn't like being questioned. In fact, she said that if I didn't like what she was doing, then I could do her job...WOW!
I asked to speak to someone in charge, and she proceeded to tell me that she was the shift lead and there was no one else to speak to. At one point, she threw a temper tantrum and said she didn't need to deal with me, so she gave me her back and walked into the back room.
Someone else did come out and tried to find out what was going on, and although she was nice...everything was blame, blame, blame the customer, and excuses....really! In fact, at one point I said "whatever happened to the customer being right".
I never, and I repeat I never, complain. I have owned a retail business for 19 years, so I sympathize with anyone who deals with the public. Every customer thinks 'they're special', and it's challenging to deal with so many different personalities.
All she had to do was offer to remake the drink, which is standard response anywhere....but she didn't, her ego got in the way and she took it personal, obviously a sign of immaturity.
My partner and I go to Peet's several times a week, if not on Lake, on Foothill....in fact, when we're in other cities we go out of our way to find other Peet's locations throughout SoCal...Huntington Beach (unfortunately closed recently) Seal Beach, Costa Mesa, Tustin, and Irvine...etc.
I'm a creature of habit, so I order the same drink every time. On Foothill, the cashiers and baristas already know our order...so the drink is often waiting for us right after paying. I'm a believer in gratitude, so I tip at the cashier, and when the drinks are given to me, I tip again.
I realize I shouldn't have allowed the woman to upset me, but I did, so before I left the building, I threw my drink and pastry in the trash.
Again....I never complain, but writing this review isn't enough. Tomorrow morning I'm going to call corporate, to escalate this up the chain.
Even though I intend to call corporate, I'm someone who doesn't like confrontation, so Peet's on Lake, doesn't need to deal with me/us anymore....this bad experience hasn't tainted me against Peet's in general, but it has at that location.
Service
Take out
Meal type
Other
Outdoor seating 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart