Not many 5 star reviews start off with an initially negative experience; I went through the drive through, got home, order was missing food. Classic, happens all the time. What made this experience incredible was Kelly's ability to correct the situation and make it right....
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Not many 5 star reviews start off with an initially negative experience; I went through the drive through, got home, order was missing food. Classic, happens all the time. What made this experience incredible was Kelly's ability to correct the situation and make it right. She was courteous, professional, and super helpful. As a customer I felt that my complaint was taken seriously and that it was handled correctly. I will be coming back to this specific Panera because of the way Kelly handled the situation. I wish more restaurants had employees like Kelly.