This is a qualified review for reasons you wil see shortly.This is a relatively new location. I’ve only been there once and hope to return once they’ve fixed their flow; I’m only giving it three stars for now.The young lady at the register was awesome,...
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This is a qualified review for reasons you wil see shortly.This is a relatively new location. I’ve only been there once and hope to return once they’ve fixed their flow; I’m only giving it three stars for now.The young lady at the register was awesome, but there was some confusion at the point of pick-up; my warmed up bagel languished at the counter so that by the time I got it the bagel was not as warm as I wanted.It was busy; they seemed to be a little overwhelmed fulfilling a lot of delivery orders, although the order line in the store was moving fast. The problem, as I experienced it was that in-person hand off—they need to work on their synchronization.On the other hand, the staff was friendly and the customers were waiting patiently so it wasn’t awful. Also, the place itself is large (one does not feel claustrophobic while in there) clean, well lit and bright.The other issue is that, as a first time customer, I was a little confused about how the system worked—I’m 60! I think people who design these places sometimes have one type of customer in mind (some child born in the digital age) and expect us old folks to understand their world or worse they don’t know we exist.It was, also, 5:45pm on a Monday. Next time I’ll try a different day and time and see if my visit feels less chaotic.