How a business responds to issues, Speaks to the "PROFESSIONALISM" of the establishment and those operating the establishment!!!
I visited Palermo's after a highly recommendation from the front desk host of my hotel I was staying in during my visit. Upon my arrival I was excited...
Read MoreHow a business responds to issues, Speaks to the "PROFESSIONALISM" of the establishment and those operating the establishment!!!
I visited Palermo's after a highly recommendation from the front desk host of my hotel I was staying in during my visit. Upon my arrival I was excited from the look of the establishment to the aroma of the Italian meals being prepared that filled the air. I get to the host stand and instantly I get bad attitude from the young hostess that was working the host stand, the manner in which she carried herself from the initial greeting to escorting me to my table. "I had literally just got off the road from a 10hour drive and was determined not to let this young lady ruin my experience". I initially exited out of the restaurant and was about to take my business elsewhere, something told me "to go back in" I went back in and the manager and I think one of the owners (possibly) was right there talking to her trying to see what transpired. I immediately told them how she addressed me from the time I walked in to the escorting of me to my table. They responded with such professionalism and assurance that this was not how they operate or do business (without even saying it). This spoke to the integrity of this business, they didn't deflect the accountability of what took place....They were PROFESSIONAL!! The service from my waiter was impeccable, the food was Impeccable and impressive as well! I had calamari, Tried the pizza and tried the chicken Parmesan!! My total was $101 after my Tip. I am a world traveler and lots of people look at my google reviews as I am a honest Google Reviewer.
To the young lady working the host desk on 02/06/25 Be mindful of your actions and how you Treat individuals, when Great companies like this put you in a position to represent their brand....you represent them wholeheartedly because you are one of many faces that represent who they are as a company. The image you display could be detrimental to everything they've worked hard to build!!
I want to thank the managers your level of leadership was UNMATCHED!! Thank You
Curbside pickup 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart