0/5. I never had good experience coming here but today was the last straw. Terrible attitude and dirty, the health department needs to come here and check ASAP. Me and my friend came here for breakfast. When she found hair in her eggs, the...
Read More0/5. I never had good experience coming here but today was the last straw. Terrible attitude and dirty, the health department needs to come here and check ASAP. Me and my friend came here for breakfast. When she found hair in her eggs, the waitress gave us terrible attitude and took it off the check. Later on, I also found hair in my plate, to which the waitress accused me of putting it there. She said “ I don’t know what to tell you, it couldn’t possibly be ours because the hair is brown, just like yours.” Never coming again.********EDIT: A reply to Otto’s ownerWhile our experiences differ in some aspects, I appreciate your perspective.Let me clarify a few points. First, regarding our alleged "stank attitudes," perhaps the "Be Nice or Leave" signs around your restaurant set a bit of an unusual tone, different from the usual relaxed atmosphere one expects for a casual lunch. We came in with good intentions, hoping for a pleasant lunch.Secondly, the hair in my friend's meal was undeniable. We politely brought it to the server's attention, and while we initially declined a replacement, the later discovery in my untouched waffles was concerning but not surprised. The suggestion that I planted my own hair is certainly unique – one worthy of a mystery novel, wouldn't you agree? 🤣In regards to the leftover food, the entire experience, hair and all, left us feeling quite disoriented. We never intended to take the food home after that point, despite any alleged discussions about paying for it. Perhaps the excitement of the moment caused some miscommunication.Your comment about our past visits is interesting as well. Well 🤷🏻♀️, sometimes familiarity breeds a desire for change. We were hoping a return visit might offer a different experience. Unfortunately, it seems Otto's magic touch continues to be elusive for us.As for your reflection on negative reviews, I leave that to your own good judgment. Perhaps a focus on creating a more lighthearted and welcoming environment, where guests can relax and enjoy their meals without any unexpected plot twists, might be a more fruitful direction rather than public debates with reviewers. In that spirit, I want to assure you that despite the issues we encountered, we did leave a tip for the waitstaff that served us.While I’ve heard rumors about restaurants paying to remove negative reviews, I trust that Google’s platform allows genuine feedback to be seen by potential paying customers. I hope this honest review can contribute to a positive change for future diners at Otto’s, unfortunately, I won’t be back to see it myself.Regardless, wishing you all the best in your future culinary endeavors! 😊🙏🏼
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