McDonald's in West Valley City

If you want sloppy, terrible tasting burgers than this McDonald’s is for you. Not only do they fit in with the stereotype of McDonald’s, but they oversell it! Forget half of the items you ordered? Check. Give you hours old food that was half thrown together before being given out? Check. Yall need to fix your stuff, seriously. Service Delivery Meal type Dinner Price per person $20–30

I always love this place but tonight has made it a no more for me and my family. I went with a friend and got some burgers and chicken sandwiches, I was upset after the first bite only because I had found a finger nail tip in my burger. I never got to eat my food only cause how grossed out I was and when I called to see if there were gloves used or if there is a way for this to never happen again all they wanted to do was refund me. I didn't care about the money after this if anything I just grew more worried and upset . As food handlers teach you about physical contamination which is what happened tonight . Do better or be done. I for one am done with this place.

Took almost 45 mins for an order. Started in drive thru, never said plain cheeseburgers, guy put them down as plain, explain that they are regular just one with no onion. So he put only American cheese. So we corrected him and said excuse me you still have it as cheese only we just want no onion, so the guy added no onion along with the only cheese. So we leave the drive thru after more complications. Dude sounded like he was stoned out of his mind or something. Went inside and the crew is all fighting with each other yelling at whoever for messing up orders. So stressful!!! Service Take out Meal type Dinner Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

After pulling around we started pulling food out and that's when we realized that we were missing a cheeseburger. Upon proceeding in to the restaurant to get my missing sandwich, I spoke with an employee who told me that they were getting it to me, they then left the restaurant and about a minute later whom I believe was a manager asked me if I was missing anything I then began to explain my problem and rather than assisting me in replacing said item, looks order up saying that I only ordered 2 cheeseburgers and not three. Whomever it was was very bent on proving me wrong rather than acknowledging the problem and fixing it. This is unacceptable to be the customer on this end , and then to not even get an acknowledgement of disrespect and discrimination was unacceptable as well. I will not be returning to this location for a long while Service Take out Meal type Lunch Price per person $1–10 Food: 2 Service: 1 Atmosphere: 1

Firstly, this McDonald’s is NOTORIOUSLY SLOOOW. If you go this location and it’s busy, you can expect to wait in the drive-thru for at least 15-20mins. If it were somewhere like Crown Burgers or Apollo Burgers where everything is made to order, somewhat slow service is expected. But McDonald’s is NOT made to order so it’s super frustrating that this location is ALWAYS slow. Even on occasion when you’re lucky to pull up and there are no cars in the drive-thru, they’ll still make you pull up to the last window to wait for your order. Secondly, they get your order wrong pretty frequently. There was a coupon where you can get any breakfast sandwich for $2, and I’ve received sausage/cheese McMuffin when I ordered a sausage/egg/cheese McMuffin, and a sausauge/cheese McMuffin is only $1.69!! I always let that slide until one day I saw that the sausage/cheese McMuffin is only $1.69, and I paid $2 freaking dollars with the coupon!! So you can imagine my aggravation when I realized that I’d been allowing myself to be OVERCHARGED and using a coupon by not going to back to have them give me the correct order, but I wasn’t going to get upset about it, I just decided I wouldn’t let them get away with giving me the wrong order anymore. Lastly, tonight was the straw that broke the camel’s back, so to speak, hence why I’m writing this review. I ordered a #1 LARGE, no onions, Dr. Pepper no ice. As per usual, I was asked to park and wait for my order. They brought out my order and I didn’t check it until I got home and saw they had given me a MEDIUM FRY and it was then I realized my drink was medium as well. Given my aggravation over how I had been ripped off before when given a sausage/cheese McMuffin that’s only $1.69 regular price and paid $2 for the sausage/egg/cheese McMufdin, I was determined to go back to have them make it right with my receipt in hand showing I PAID for large. I told them thru the speaker what happened, they told me to pull up to the first window; the person on the speaker apparently didn’t tell the guy at the 1st window what was going on because he was like, “You had the McChicken?” So I had to explain to him what happened and showed him the receipt. He told me to pull up to the next window and they’d have my large drink/fry. I get to the next/2nd window and the kid asks me the same thing, “You had the McChicken?” SO I HAD TO EXPLAIN MYSELF A THIRD EFFING TIME AND SHOWED HIM THE FRIES AND DRINK WERE MEDIUM!! Then he says, “Go ahead and give me your fries and I’ll switch it out.” I replied, “Absolutely not!! I’m keeping them for the inconvenience!! That’s the least you could offer me since I had to drive back here.” He walks away and some other worker out of view says, “HELL NO!! No, no, no.” Then that worker comes into view and says, “Excuse me ma’am, you can’t keep the fries.” I asked, “Why not?!?! Y’ALL got the order WRONG and you’d have to throw them out anyway?!?! Letting me keep the fries is the least you can offer since I had to drive back here.” She says, “I know, but you can’t keep the fries.” I shoved the fries into her hand then she went and got a large fry, (probably put the fries from the medium into the large then added a few more on top because my fries were cold by the time I got home to eat) then I left. When I got home the fries were cold. I called the restaurant and spoke with a manager, Paul. He apologized and said “they’ve”, (I’m guessing corporate?) have been really strict on them for waste management, but he took my name and said he’d comp my next meal, just tell them I spoke to Paul. So thank you, Paul, for making it right, but your employees need to be more focused on customer satisfaction. Chick-Fil-A would NEVERRR take back an order they got wrong. Chick-Fil-A would apologize, give the customer the right order, offer whatever treat the customer wants for free for the inconvenience, and comp the next meal as well!! So take a few notes from Chick-Fil-A: make sure your customer is happy and will come back again!! Poor form WVC McD’s. POOR FORM. Service Take out Meal type Dinner Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Hands down the worst one in the valley of Salt Lake City. The customer service is absolutely terrible. The managers are all jokes. The food was old and disgusting. Would not reccomned to anyone. Drive a little further away and get better service and food Food: 1 Service: 1 Atmosphere: 1

What a disaster! I was here at 5am for coffee in Drive through (open 24 hrs), and there were 2 cars at pickup window for over 15 minutes! I don’t know what the issues were, as there were at least 4 employees working, but the drivers evidently wouldn’t budge until their orders were properly filled. Worst service exp I’ve ever had at McDs. Too bad, as the food is usually pretty good. Price per person $1–10 Food: 3 Service: 1

I’m from West Valley and I love McDonald’s but this location sucks! It really is the worst. Their management is bad too. I did an online breakfast order at 10:50 AM on a Saturday, and I ordered it to be placed at the counter so I can just pick it up even if it’s past 11 AM(breakfast cutoff) because all the other locations allow me to do that, but since I went to pick it up after 11 AM, they canceled my order even though I ordered it before the breakfast cutoff and I ordered for it to be placed at the counter in the lobby for pickup. It frustrates me because I have to go to other McDonald’s locations now instead of the one that’s closest to me.

They are always really busy and the dine in is a joke. I stood at the counter for 10 min and then had to speak up to get someone to ask what I needed. Then I was told to order at the kiosk but I had already picked up my online order and it wasn't all there. I just wanted the burger I was shorted. Definitely do not recommend going inside Service Take out Meal type Dinner Price per person $10–20 Food: 4 Service: 3 Atmosphere: 3