I had a curbside order, and a woman brought it out in the rain. I apologized for her having to come out in such weather, and she responded, “Oh, it’s OK. I love the rain.” I was really impressed by her positive attitude—most people would...
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I had a curbside order, and a woman brought it out in the rain. I apologized for her having to come out in such weather, and she responded, “Oh, it’s OK. I love the rain.” I was really impressed by her positive attitude—most people would be annoyed, but she wasn’t. She deserves a raise! You should definitely keep her on the team; I’d hire 50 people like her. Attitude is everything! Thank you!