Worst customer experience I’ve ever encountered. My order was wrong, took thirty minutes of me being pushed to the side and walked past for them to finally help me. Then when they took my sandwich back they didn’t change anything and brought it back the...
Read MoreWorst customer experience I’ve ever encountered. My order was wrong, took thirty minutes of me being pushed to the side and walked past for them to finally help me. Then when they took my sandwich back they didn’t change anything and brought it back the exact same. I ordered a Turkey sandwich with no bacon. It had bacon, and mayonnaise which was not even listed on the sandwich in the first place. It was missing all of the vegetables and cheese plus it was cold. Also the plates were very clearly not washed and had old food crusted on them with our food thrown on top. I sent it back again and all they did was try to unsuccessfully scrape off the mayonnaise and bring it right back out. Long story short the staff is very rude, unhelpful, and we paid for food we didn’t even eat. Then when we answered the survey they gave us and explained the situation we never heard any type of response.
EDIT : I chalked it up to them being new and waited a while to come back to see if they improved and they didn’t. Friday was our first time back in months and this was our experience. Ordered for take out, after half an hour I asked if maybe my food was sitting on the counter and got overlooked since I was seeing multiple people order after me, get their food, and leave. They then told me they were remaking it, that’s alright but it would’ve been nice to know. I got home and my food was still wrong. No cheese, no bacon, no olives, added mayonnaise, and was ice cold. What I ordered was not what I got even after they supposedly remade it. Also the Italian sandwich we ordered had mayo and onions even thought we asked for no onions. It was also ice cold.
Meal type
Lunch
Price per person
$20–30
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