I had to update this review because the service has become worse with each visit since they have opened. The first visit, the service was outstanding. The 2nd, 3rd and 4th has been a horrible experience to the point, I don’t know where to start....
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I had to update this review because the service has become worse with each visit since they have opened. The first visit, the service was outstanding. The 2nd, 3rd and 4th has been a horrible experience to the point, I don’t know where to start. To sum up my last experience, I had visited this past weekend with a friend. We arrived around 9pm and they provided our food around 9:30pm at closing. One of the employees, told us it was time to leave right when we received our food for dine-in! We had ordered 2 broccoli cheddar soups, queso with chips, sandwiches, chips and drinks. We asked for spoons, and server said “would you like one, or two spoons”, I replied, “two please”. She responded sarcastically as if we were a “couple”. As I was eating my soup, I had a piece of plastic in my mouth from the soup. To add to that, I asked for our chips for the queso, and the same server looked at us like we didn’t deserve the chips. We made sure that we had ordered the queso and chips. She went and grabbed about 4 cookie baggies of chips, and there were literally 3- 4 pieces of chips in the baggie lol. You cannot make this up. Literally, there is more food on a airplane snack than this baggie of chips. It took us about 10 minutes to eat our food. Towards the end, an employee told us to leave so they can leave. Which was annoying, because that employee was on there phone or talking the entire time. There was only one person in the front working / cleaning the tables while the majority were just existing. For having 20 plus employees in this store, the service should be a lot better. You can literally remove half of the staff and provide efficient service and a better customer experience. The food is good, but small portions. Price is too high for what they are actually serving. The food is good but the service and experience is not worth it. They can use extra training, and better hiring process here. I would go here when they figure things out for better service and experience.
Food: 5
Service: 1
Atmosphere: 1