This review focuses solely on the service, and the reasons will soon become clear. TL;DR: my girlfriend burned her hand on a dangerously hot kerosene lantern while reaching for the menu, and the staff showed little concern.The full story: We made a reservation a month...
Read MoreThis review focuses solely on the service, and the reasons will soon become clear. TL;DR: my girlfriend burned her hand on a dangerously hot kerosene lantern while reaching for the menu, and the staff showed little concern.The full story: We made a reservation a month in advance for 8:30 PM on a Tuesday. While we’re not from Miami, we are from New York City, where restaurants generally seat us promptly when we arrive with a reservation, especially on a weeknight. Naturally, we expected a highly-rated place like this to do the same.When we arrived at 8:30, however, we were told our table wasn’t ready. It was raining outside, so we joined a small group of other guests with reservations huddled under the covered entryway to avoid getting wet. Shortly after, the hostess approached us and said, “You can’t stand there.” This left us confused—where were we supposed to stand? It was raining, and there was no waiting area indoors. If a restaurant can’t honor its reservations, it should at least provide a comfortable and reasonable place for guests to wait. And if it can’t do that, the staff should avoid being unnecessarily rude.We were finally seated after waiting 20 minutes in the rain. Shortly after, my girlfriend reached across the table to grab a menu, accidentally brushing her hand against the kerosene lantern serving as a light source. If you didn’t already know (and we certainly didn’t), kerosene lanterns typically burn at 300–400°F. Predictably, she burned her hand badly.She went to find cold water. Both bathrooms were occupied, but she spotted another sink nearby. She asked a staff member if she could use it, only to be told no because “we get in trouble for using that sink.” Instead, the staff member gave her a wet napkin and some burn cream, casually mentioning that this kind of incident happens “often” and that the wait staff “should be better” about warning guests.She came back to the table in pain and told me what had happened. We decided to leave immediately. On our way out, we explained to the hostess (the same one who had told us to stand in the rain) what had occurred. Her response? “I’m sure your server told you not to touch the lantern,” and, “Well, it is fire, after all.” The dismissive tone was shocking. Who would ever expect a restaurant to place an untouchably hot kerosene lantern on their tables instead of a safer alternative, like a candle or lamp? And to add insult to injury, my girlfriend was spoken down to while clearly in pain.Overall, this was a terrible experience. The food might be good, but we’ll never know.
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