Our order was wrong, likely because the music was so loud the cashier couldn't hear. My hubby ordered the chicken Philly mac & cheese and I ordered the Traditional mac & cheese with pork belly. At first she asked me what I wanted on my...
Read MoreOur order was wrong, likely because the music was so loud the cashier couldn't hear. My hubby ordered the chicken Philly mac & cheese and I ordered the Traditional mac & cheese with pork belly. At first she asked me what I wanted on my "pizza," to which I replied that's not what I ordered and repeated what it was supposed to be. She then repeated it to me correctly.
When we received our food, they gave my hubby a Philly sandwich with chicken. He went up to tell them it wasn't what he ordered and they neither offered to correct it or apologized for the mistake. The cashier was argumentative. His sandwich was terrible, dry and bland and would've been, even if it was what he ordered. When I bit into my macaroni, it was chicken, not pork belly. I didn't bother complaining, since we'd already determined they don't care about customer service. Also, when I was leaving, I asked for a lid for my leftovers and the girl asked me what size I'd ordered... I didn't know there were different sizes and had commented on how huge it was when I got it; this would've been a good question to ask when I was ordering. Won't be back.
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