I waited to see if any manager from the resturant would call me back, after hearing nothing I chose to write this review. While sitting outside during a business dinner, the runner bringing our food out spilled an entire glass of ice water on my...
Read MoreI waited to see if any manager from the resturant would call me back, after hearing nothing I chose to write this review. While sitting outside during a business dinner, the runner bringing our food out spilled an entire glass of ice water on my lap. I stood up to get the ice off of me and was all smiles, as I understand accidents DO happen. She proceeded to just give an uninterested “sorry”, and walked away to get our waitress.
By the time the waitress arrived she had to go back inside and grab dinner napkins; so I could dry off. I asked if we could move inside since I was sitting in a puddle of cold water, with a cold breeze and she said, “when a table finishes up”; none did apparently.
So I proceeded to sit in wet clothes for the rest of the meeting. No manager or anyone came to check on us after that until the waitress cashed us out.
The next day I called to speak to a manager, to share feedback on how this situation could have been handled differently. Whoever answered rudely said all they could have done was comp an appetizer or as they stated give me some “some free fries or something”. They stated that since my meal was ordered I would have had to pay for it regardless.
I didn’t call asking for a refund or wanting a freebie, and to be clear nothing was comped on the bill regardless. I called to hopefully save the next person that will have to sit in ice cold wet clothes during their dinner, since the waitstaff was unaware on what to do. I was told the owner would call me and it’s been weeks in which she failed to do so, so unfortunately I had to write this review. I don’t think I will be taking any clients to this establishment anytime soon, very distasteful and not “Luxe” at all.
Service
Dine in
Meal type
Dinner
Price per person
$30–50
Food: 4
Service: 1
Atmosphere: 3
Outdoor seating 
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