Cute restaurant, food was good but very expensive considering it's a Mexican restaurant. We had a large party but tried to make it easy on them by doing a simple order and it was 2 PM, basically an empty restaurant. The server was sweet but...
Read MoreCute restaurant, food was good but very expensive considering it's a Mexican restaurant. We had a large party but tried to make it easy on them by doing a simple order and it was 2 PM, basically an empty restaurant. The server was sweet but when she got all our orders wrong, she didn't seem to care. She asked if we wanted them to remake them but implied that would really be a pain for her. I mean, I do want my order to be correct. It's customary to remind a guest of any upcharge (extra $1 for this or that) which she didn't do, so we were shocked at the large bill and 20% auto-grat. Considering she didn't refill our waters or correct our orders, I didn't think she deserved that. As we were settling up, I asked a bartender to refill our waters (handed her my cup as I was very thirsty and annoyed that my server couldn't be found in the empty restaurant), and the bartender slammed my cup down, fake smiled and said "your server will be right with you." This was the last straw for me so I went to the manager and told her what happened. The first thing the manager said was that she knew our server was hoping to go home. OK... Then she said she (the manager) had just arrived. OK... Then she said the auto-grat is customary for a large party. Again, ok, but my issue is that the service was poor and didn't warrant this tip. I told her about the rude bartender and the manager just said, "oh, no, that's not ok." That was it. No comp, no corrected tip. I'm sorry it was such a bad experience as we did enjoy the food. Our server was actually fine- I understand wanting to go home and it wasn't that bad until the bartender. Even with the mess-ups we would have tipped 18%. I feel frustrated that she treated us like she didn't trust us to compensate her (not pointing out the upcharges), and then didn't give us service worthy of what she was charging us. Even that is understandable. The manager should have made it right but she did nothing.
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