This was our first time dining at the Lazy Dog, and let me tell you - what made the restaurant a place that I would happily return to wasn't the food (not that it was in any way sub par) but it was the people!
My...
Read MoreThis was our first time dining at the Lazy Dog, and let me tell you - what made the restaurant a place that I would happily return to wasn't the food (not that it was in any way sub par) but it was the people!
My husband and I had a fun date night at Meow Wolf and then came here for a late dinner and sat at a high booth in the bar area. OK, MacGregor was our server - and he was GREAT! As a degreed hospitality professional, there are not many servers I come across that truly impress me. However, MacGregor had a personality that was infectious. His knowledge of the menu items, paired with his upbeat personality and his true passion for his patron's enjoyment of the evening - made for one dinner I will not soon forget.
The evening started off with an order of complimentary parmesean kettle chips as a thank you for being first-time customers. We ordered an unsweet tea and water for our beverages, no complaints there. We perused the menu, had our eye on a few of the entree options, and then asked MacGregor what his favorites were. In great detail about not only his favorite meals, he described the BBQ Ranch burger, fried chicken dinner, and the Bison Bacon Meatloaf. Not only did he include the ingredients and sauce pairings, but he went as far as even commenting on the texture that the fried onions and bacon give the meatloaf - a true professional.
I was debating between a simple 5 cheese grilled cheese with tomato basil soup (as I was not overly hungry) or the meatloaf, but his attention to detail in his explanations sold me on the latter.
My husband had the BBQ Ranch burger and had no complaints. And when my meatloaf arrived, it was barren atop. No crispy fried onions. I soon found out that the fry cooks had all but obliterated the last of the fried onions to an unfortunate burnt crisp. But MacGregor came out holding a small plate telling me the unfortunate news, followed by - I picked out as many as I could find that were not burnt, but I have already notified my manager of what happened and had him discount your dish since it is not the complete meal - I am so sorry.
I was taken aback. He noticed a problem, fixed it, and also went above and beyond by noticing that it still was not up to their standards. Absolute GOLD, I tell you. In this industry, there are not many like MacGregor. It was no surprise that he was training a new hire. Keep him. Promote him. He needs to be the model for all trainees.
Finally I was able to eat the meatloaf that was so highly regarded. Now, the fried onions definitely made a huge difference in mouth feel. A nice crispy texture to complement the smoothness of the loaf and pureed potatoes. The bacon and the in house made BBQ sauce gave the meatloaf a good flavor. Without it - it is just ok.
The manager Martell came over to apologize about the shortcomings of the evening and was a true gentleman. Inviting us to come back and give them another shot and offered us a dessert on the house.
We opted for the brownie. I should have read the description first, that brownie was a massive bowl of chocolatey goodness. Chocolate sauce, toasted marshmallow creme, and vanilla bean ice cream - man - it most definitely made up for any shortcomings from the meal.
Of course, I could not leave without trying the Huckleberry Apple pie, so we grabbed one to go. I couldn't wait, so I stole a bite before bed, and it was sweet, tart, and delicious.
Martell, MacGregor, and the sweet girl in training - Thank You. We will be back.
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