I came into to Jimbo's for the first time today, not knowing what to expect. I first encountered a well-lit, organized layout and David Rubenson, a front end shift leader (*I know that as I called back after my visit and referred to my receipt;...
Read MoreI came into to Jimbo's for the first time today, not knowing what to expect. I first encountered a well-lit, organized layout and David Rubenson, a front end shift leader (*I know that as I called back after my visit and referred to my receipt; my visit and David made that much of an impression). David was incredibly compassionate, patient and helpful; I had questions about using the self-serve alkaline water station; he willingly educated me and even offered assistance in transporting my 5 gallon jug to my car should I need it (I'd recently injured my arm and am still on the mend). I was also impressed with the variety and array of vegan, gluten and dairy-free choices available...and bonus points for having U. Eddies cookies in all flavors. However the lasting and ultimate factor in my experience was my exchange with David. When I got back and decided to write a review, I noticed that one of my items advertised as on sale rang up as full price. I called the # on my receipt to see if by chance I grabbed the wrong one, as there was such variety, and was answered with professionalism and courtesy. I happened to ask if I could find out who had initially greeted me, interacted with me later at the cashier station and offered to help me with the water. Of all things, it was again, David. It's experiences and individuals like David which restore my faith in the consumer process, and absolutely in humanity for this New Year. Thank you to David, for being authentic, empathic and representative of Jimbo's in such a beautiful way. I just couldn't stay silent; David, you made such a difference, thank you so much...and because of you and your treatment of me as someone who simply needed a hand and a bit of direction, I definitely will be back to Jimbo's.
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