Food was surprisingly good, even for In-n-Out. Slight problem with the drive through made the experience very negative.
After waiting my turn to get in line a maybe police office, but looked more like private security, said I could not turn left, I needed to leave,...
Read More
Food was surprisingly good, even for In-n-Out. Slight problem with the drive through made the experience very negative.
After waiting my turn to get in line a maybe police office, but looked more like private security, said I could not turn left, I needed to leave, and he would prevent them from taking my order. There was no such sign, and he watched me wait my turn for 3 minutes before saying anything. Also, while speaking, a really long line of cars turned in at the light, making getting out of line and back in a crazy wait.
Clearly in-n-out had not such policy as the fake cop had to walk over and tell the guy taking orders not to take mine. I don’t blame the young man who just wanted to take orders, but he told me he could not take my order after the security guy walked over. He also refused to call the manager, but said I could talk to him at the window.
Manager was much nicer. Very friendly and took my order at the window. It slowed the whole process down though.
I know in-n-out has crazy lines and thus needs special traffic management. I always comply with the signs. If left turns were not allowed, fine. Put up a sign. There was already a sign right where it should be saying to u-turn to exit the drive through… which nobody seemed to follow. Alternative, if a sign is too much trouble, and if this was your employee, have them wave people away before they do the thing you don’t want instead of waiting until it causes bigger problems.
Overall, the food was exceptional, but the experience was awful.
Service
Take out
Meal type
Lunch
Price per person
$10–20
Food: 5
Service: 3