A friend and I went in the other night for dinner. We both wanted chicken strips, however I wanted the whole meal and the other person in the party wanted just chicken strips. I was going to give her my salad and she just wanted...
Read MoreA friend and I went in the other night for dinner. We both wanted chicken strips, however I wanted the whole meal and the other person in the party wanted just chicken strips. I was going to give her my salad and she just wanted a side order of two chicken strips. This request has never been an issue in the past, and every waiter and waitress has been able to work it out for us to get our meals just this way. We had a waitress the other night, however, who was awful - terrible customer service and zero ability to cater to the customer’s requests. For just a side of chicken strips, she was going to charge the full $17 (the same for the full meal with fries and a salad). She said “we can’t do it the other way.” (Again, that is not true as multiple wait staff in the past were able to split it up like this for us). The order was wrong, the condiments were wrong (the waitress, upon realizing she forgot ketchup said, “I’ll bring your ketchup” … never did. I finally waved down a busboy and he had ketchup for us in less than 10 seconds). She checked on us but rolled her eyes when we expressed our dissatisfaction (we were never once rude) and walked off. At the front door, there’s a sign that says, “If you like Heidi’s, tell others. If you don’t, tell us.” So, we spoke to the manager on our way out. He was very unapologetic, never once offered an apology for our negative experience, never offered any money off, refund, or discount on our next visit. I have attached a picture of our meals. For $17, the chicken strips with fries was insulting. I cannot see myself returning in the future and if I do, I won’t be sitting in Allie’s section.
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