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Encanto Italian Grill in Prescott Valley

Name: Encanto Italian Grill in Prescott Valley
Address: 8400 E Long Mesa Dr, Prescott Valley, Arizona, 86315, US
Price range: $$
Rating: 4.1

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4.1 (591)

Banquet Halls Bars Bar & Grills Caterers Italian Restaurants Pizza Deliveries Pizza Restaurants Restaurants with Outdoor Seatings

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Encanto Italian Grill is a banquet hall in Prescott Valley, AZ.

Encanto Italian Grill Review Summary

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4.1

(591 Reviews)

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K Mac -Local Guide

2 years ago

This was my first visit. It's a very large restaurant with lots of private booths or tables. Friendly staff, so I was encouraged until I saw the "wine list". They only carry Sutter by the glass. That's okay. This isn't snobby Napa. Better than to...Read More

DB Hall -Local Guide

a year ago

This was our first visit to the Encanto Italian Grill. This restaurant is located among a narrow industrial park just north of a residential area that is about a mile or less south of 89A, just off of Robert Road.The place was at most about half full at 7:00 pm on a Saturday evening. I ordered their “All Meat” 8 inch pizza. It was delicious and cooked to perfection, though the dough was thicker than what I prefer, but that’s OK. It was still an enjoyable pizza. My wife ordered the 16 inch gluten-free mushroom pizza, as Kelly the server told us 16 inch was the only option available, so that’s all my wife could order. When the pizza came, it came burned, not just the edges but the bottom as well. When we showed the server how the bottom of the crust was burned, she asked if we wanted another, we told her, “Of course.” That seemed rather obvious to us. When she brought the “remake” she brought two smaller single 8 inch gluten-free pizzas. I asked her why she didn’t offer the smaller size as our first option. She said she didn’t know they were available. While they did not burn the center of the crusts of the 8 inch versions, they did burn the edges. This is because the gluten-free crusts cook differently than normal crusts and require different temperature and (careful) handling. This crust was very thin, and like most GF crusts, they are made of very starchy flours and will therefore burn easily. That means you’ll have to cover or protect the edges of this crust with aluminum foil to keep them from burning. When the first crust burned, the cook should have deduced; the second ones will too. Insanity is doing the same thing repeatedly, expecting different results. So we have two issues: knowing how to cook a GF pizza, and making sure burned pizzas don’t make it to a customer. This is a training issue for both the FOH and BOH (front of the house and back of the house. Note: I am a retired chef.)As far as decor, it seems this place has a hard time trying to figure out what it wants to be. If you’re expecting an Italian motif as advertised on the front of the building, don’t. The Mexican music blaring from the kitchen will be your first clue. There is as much a southwestern motif as there is anything else. The decor hanging on the walls is quite an eclectic collection, ranging from southwestern to homey to retro early American, to pseudo Italian. The food and service is what’s counts. The service was marginally OK (only because she didn’t intercept the burned pizza coming out of the kitchen), and the flavor of the pizza was very good once they cooked the second pizza a second time. I recommend the owner speak to the kitchen manager about the volume of the Mexican music coming out of the kitchen, or at least play Italian music because it is an Italian restaurant, after all. Since the flavor of the pizzas was good, we’ll give them another try, or try other dishes on our next trip to Prescott Valley.Dietary restrictions: Gluten-free

Food: 4/5Service: 3/5Atmosphere: 2/5

BrandyMichelle Maxwell

8 months ago

I’d give zero star’s, super disappointed. We have been local loyal customers since I tried there pizza, this WAS my fave pizza spot. So tonight, called in for a large pizza, nice and easy but yes just after 5pm, dinner time. Not a problem there,...Read More

Food: 1/5Service: 1/5Atmosphere: 1/5

Joshua De Alba

a year ago

Just recently had this and was not a good experience, very pricey for what you get, the hot wings barely had any sauce on them (hot flavored) and the pizza was decent, not worth getting a xtra large when a large looks the same....Read More

Food: 2/5Service: 2/5Atmosphere: 1/5

Clifford Clay

2 weeks ago

I purchased a steakCalzone, that didn't have hardly any meat, and the cheese was really running. Tasted awful. Took two bites and was very dissatisfied. My girlfriend didn't even try the wings. I ate the wings and then about 3 o'clock. In the morning was...Read More

demi w

a week ago

I went here with my family and seriously not impressed. The food was rotten my whole family became ill after eating here!!! We got a 16 inch supreme pizza and it had old soggy toppings that clearly tasted spoiled come to think about it. We...Read More

Food: 1/5Service: 1/5Atmosphere: 1/5

America Smyly

3 months ago

When my grandmother and got our meal the food was awful and the service was awful. Her undercooked, soggy steak with mushroom gravy was very salty and shouldn't have been provided.Tasted like a frozen steak for dinner. I won't be dining here any more; I...Read More

Food: 1/5Service: 1/5Atmosphere: 1/5

Susan Wiles

5 months ago

Bill Griffith

9 months ago

I’ve been eating here for years. At least 50 times. So I consider myself a good customer. I had dinner 2 nights ago at the bar. I left my retainer behind that I had removed to eat. I called them as soon...Read More

Donna Milner -Local Guide

a year ago

EXCELLENT! We had a small party and they were SO accommodating! Milo was overly helpful and showed his integrity helping me order the perfect amount of food.Kelly was attentive and I would highly recommend her for your party or just dinner.I'm a vegetarian and no...Read More

Food: 5/5Service: 5/5Atmosphere: 5/5

Cheryl Gray

a year ago

Food was delicious, our server Jordan was a sweetheart and very knowledgeable and friendly.Music was a tad bit louder than I'd prefer, but our overall experience was Great! We plan on returning again soon!Thank you Encanto, it was great!!

Food: 5/5Service: 5/5Atmosphere: 4/5

Lisa Smith

a year ago

We liked going here when we first moved here but boy has it gone downhill. We were over charged for our side salads by more than $1. $2.99 on the menu but we were charged 3.99 for the one with ranch and 4.98...Read More

Food: 2/5Service: 1/5Atmosphere: 1/5

Daniel Whitley

11 months ago

Walked in and waited several minutes to be seated and this was after two different people went to the hostess desk and took orders and didn't even acknowledge me or my wife. When we finally got seated we waited 10 minutes and nobody came. And...Read More

Service: 1/5Atmosphere: 1/5

Tim Hassler -Local Guide

a year ago

I got pizza and wings to go twice. Wings are good. The first pizza I got was a meat lovers and very good. I thought I found a gem of a place because their prices are reasonable. The second pizza was a plain pizza which...Read More

Food: 4/5Service: 4/5Atmosphere: 3/5

Lee Pendleton

a year ago

The first time I went, the calzone was amazing. This time, I ordered calzone (mozzarella, Ricotta, Canadian bacon, GRILLED onions and, mushrooms). There was one bite of ricotta. The rest was bitter fake mozzarella. Onions were raw and STRONG. Marinara had...Read More

Food: 2/5Service: 2/5Atmosphere: 3/5

Kendra Nightingale -Local Guide

a year ago

Went here for an early mother's Day dinner, was able to be seated right away which was great. The service was very much less than typical expectations. Food was decent however kitchen did not get multiple orders in our party right.I was told that to...Read More

Food: 4/5Service: 1/5Atmosphere: 3/5

Stephanie Zeh -Local Guide

3 years ago

The only positive is that the waiter was very nice. But we got there at 630 and didn't get to leave until 830 because everything took so long. First thing, they didn't seem to know what a hard cider was. Then when my husband ordered...Read More

Pete Walter -Local Guide

a year ago

Food is good but the help are incompetent. Sorry. Placed a to go order, she turned and repeated it back to me... wrong! I corrected, got home, order wrong. Called, was told to bring it back, but I would have to pay the upcharge...Read More

Thoma Pace

2 years ago

Food was ok but not what I expected Italian food to be. I had Spaghetti & Meatballs, the sauce was sparse & bland. I had quite a bit of water on the bottom of the plate under my pasta. Meatballs were good 👍...Read More

Hector Carrillo -Local Guide

2 years ago

I had the all meat pizza, the fried ravioli, and the cheese bread. Everything was exceptional. The cheese bread was the biggest surprise for me. I'll be making a sandwich with the next one I get. The pizza was great! I loved the dough on...Read More

Annie R

7 years ago

I really wanted to like this place because it's locally owned and they are open late, unlike other restaurants in the area. We went in on a Saturday night at 9:15 pm for dinner (open til 11) and I could see why they were...Read More

Lauren Slater -Local Guide

2 years ago

Well honestly wasn't too impressed. This was my first time eating at the restaurant. My weird feeling started when I walked in the door and the hostess mumbled "dine in?" And then as they were walking us to our table "you're okay with sharing menus?"...Read More

Dramma Mamma

3 years ago

Wow must be nice to turn customers away!! I took my mom out for lunch to this place!! Treat your locals better, not open yet. So twenty till open, minutes 20 mins!!! If he had just sat us let is look at the menu and...Read More

Tina Dossey -Local Guide

5 years ago

Some friends invited us for pizza...they just raved about how good it was. We went and boy are we glad we did!! Pizza was amazing and waitstaff was awesome..we ordered our pizza and the waitress even had a come back for my smart elleck husband...Read More

Steph “UncraftyMama” Green -Local Guide

7 years ago

We had hoped for a better experience on our visit, but it just wasn't meant to be. The food is every bit mediocre and priced for something better than mediocre. The menu is ambitious and there are a lot of things to choose from...Read More

Devon Ryals -Local Guide

4 years ago

Always decent pizza and Wings. I wasn’t able to get any photos, but I will next time and will leave a more detailed review too. This time, it was clean in the dining room (we were picking up a to go order) and we were...Read More

Audrey Cross

5 years ago

Wow! Encanto is awesome! The pizza and wings are what we ordered. From the 1st bite of pizza I fell in love. The crust is so tender and the sauce is so flavorful. The wings were crispy and tender, sauced well and had great flavor....Read More

Shannon Nisse -Local Guide

2 years ago

I'm not the kind of person who typically goes to the internet to post poor reviews of local businesses, however, I'm hoping a manager or owner will see these remarks and make some changes for the next guest.We went to Encanto Grill for my birthday....Read More

Gregory Busby -Local Guide

6 years ago

I ordered 70 dollars worth of food from this place and more than half of it was not edible. It took over an hour to get the food, when it finally came the steak i ordered was fatty and gross. They messed up my order...Read More

Debbie Scherer -Local Guide

6 years ago

Waitress was an angel and patience if a saint. Considering she was the only one for the whole restaurant she did fabulous. I wouldn't recommend going here if your in a hurry. They will split the bill for a very large group which is nice...Read More

Suzi Flynn

7 years ago

Food here is delicious! We eat here at least once a week. Never had a bad experience!! The pizza is the best I have eaten anywhere in town! Generous toppings at a great price! The sandwiches and pastas are delicious and full of flavor...Read More

Features

Service options

Outdoor seating

Delivery

Takeout

Dine-in

Highlights

Fast service

Great cocktails

Sports

Popular for

Lunch

Dinner

Solo dining

Accessibility

Wheelchair accessible entrance

Wheelchair accessible parking lot

Wheelchair accessible restroom

Wheelchair accessible seating

Offerings

Alcohol

Beer

Cocktails

Coffee

Comfort food

Happy hour drinks

Happy hour food

Hard liquor

Late-night food

Quick bite

Small plates

Wine

Dining options

Lunch

Dinner

Catering

Dessert

Seating

Amenities

Bar onsite

Restroom

Atmosphere

Casual

Cozy

Crowd

Groups

Planning

Accepts reservations

Payments

Credit cards

Debit cards

NFC mobile payments

Children

Good for kids

High chairs

Kids' menu

Parking

Free parking lot

Parking

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Encanto Italian Grill in Prescott Valley

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About

Encanto Italian Grill Review Summary

Reviews & Ratings

Leave a Review

Features

Service options

Highlights

Popular for

Accessibility

Offerings

Dining options

Amenities

Atmosphere

Crowd

Planning

Payments

Children

Parking

People Also Search

Contact

Encanto Italian Grill in Prescott Valley

Contact

About

Encanto Italian Grill Review Summary

Reviews & Ratings

Leave a Review

Features

Service options

Highlights

Popular for

Accessibility

Offerings

Dining options

Amenities

Atmosphere

Crowd

Planning

Payments

Children

Parking

People Also Search

Contact

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