So typically this situation would NOT deserve a five star rating however, my husband I I pull up to Dunkin last night and were relieved that there was just 1 car in front of us. Said car just finished placing their order and pulled from...
Read More
So typically this situation would NOT deserve a five star rating however, my husband I I pull up to Dunkin last night and were relieved that there was just 1 car in front of us. Said car just finished placing their order and pulled from speaker. Young gentleman comes on and says 'I will be with you as soon as possible" Husband being the smart alec he is says (to me)" whyyyyy there isn't a single person inside, they can't handle more than one order at a time."
Me being the optimist I am and having worked in the service industry am typically more understanding and say "you have no idea what is going on in there, what if he is on his own.."
So we wait another -maybe two minutes and the gentleman comes back on and takes our large order and tells us to pull up. We get to the window and it's a ghost town inside, seriously there is no one, so we see this guy walking back and forth we hear the machine chopping our ice, etc, he comes to the window to hand us part of our order and was as KIND and PROFESSIONAL as could be, I say, "Are you on your own in there," his reply "YES, I am"
Seriously, I was in disbelief, this young man who was probably 20 was busting his behind and still kind and professional. He deserves a raise or something Dunkin. Don't know who he is but he was pretty great at 5:30pm on a Thursday evening with 6 cars in drive thru as we pulled away.