Ordered and the restaurant never confirmed my order or made it. Stay away from ordering online with this restaurant. They don’t pay attention to what comes in online. I ordered for pick up at 7:30 pm. Website said 20 mins. By 8 I had no...
Read MoreOrdered and the restaurant never confirmed my order or made it. Stay away from ordering online with this restaurant. They don’t pay attention to what comes in online. I ordered for pick up at 7:30 pm. Website said 20 mins. By 8 I had no update so I drove over. Manager or owner walked over and asked if I was picking up. He looked at the screen and said my order didn’t come through. I showed him my confirmation. He said I must have used a fake site. I told him it was Door Dash. He said, “Oh, let me check that system.” It was on a different iPad in his store and it never occurred to him to check all their system before telling me he never received my order? If you’re going to maintain separate systems for online orders at least look at all of them before you tell the customer who paid online that you don’t have their order.Then once he saw it he said, “We didn’t make your food because we didn’t see it. We never confirmed your order.” I told him I couldn’t wait and asked for a refund. He told me to call American Express. No, why would I challenge the charge? Just refund me, please. Then he said call Door Dash. I asked him to just confirmed then cancel. He said he couldn’t. I walked out, got to my car, and was on the phone with Door Dash when a text came through saying my order was confirmed. I had to go BACK inside and ask, “I thought you said you weren’t confirming it?” He said, “I hit the wrong button. I’m refunding you now.” He did. What an organizational mess. I would never trust the food out of sight if this is how things run upfront. An hour after ordering and a drive across town I had no food and only frustration.
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