Reserved a VIP table online for a bachelorette and was not given what was promised. I originally reached out through text and was told that I booked a bronze package that included two bottles for $450 with balloons and decorations. I did double and triple...
Read MoreReserved a VIP table online for a bachelorette and was not given what was promised. I originally reached out through text and was told that I booked a bronze package that included two bottles for $450 with balloons and decorations. I did double and triple check the price with the person I was messaging and was told that I can pick the bottles the day of. Upon arrival, I told them I had a reservation for a table, but my impression was that they didn’t know we were coming and wasn’t prepared. Our waitress wasn’t aware of the package we booked and showed us a menu with a list of bottles. They did have prices next to them, but as I was told beforehand that I can pick two bottles upon arrival, we had chosen two bottles of casamigos which we only chose because they didn’t have champagne or Tito’s so they’re not even stocked with alcohol. At the table, there weren’t any balloons or decorations than our waitress hands me a check for over $900 on top of the $200 deposit I already paid!!! Absolutely ridiculous and unacceptable!! Then our waitress tells us that she showed us the menu with prices first and that’s what we picked, but we told her that this wasn’t what I booked for and to take a bottle back since it wasn’t opened yet. After some back and forth with her, showing her the texts, and her talking to her manager, we ended up paying for the price of one bottle of casamigos because it was already opened. It was a bit more money then I was promised when I booked, for less service - no balloons or decorations and only one bottle instead of two. Communication needs to be better between the person texting and the people at the club or they need to double check the reservations so they are prepared for who’s coming. It definitely gave us a negative experience to have to argue about the check when everything was agreed on beforehand. All and all, I would not recommend if you’re looking for your night to go smoothly.
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