I have been a fun pass holder since the very beginning of the promotion without issue at any other location. The treatment by some of the staff working the evening of February 14th was absolutely DISGUSTING AND DISRESPECTFUL. In my opinion the staff at this...
Read MoreI have been a fun pass holder since the very beginning of the promotion without issue at any other location. The treatment by some of the staff working the evening of February 14th was absolutely DISGUSTING AND DISRESPECTFUL. In my opinion the staff at this location INTENTIONALLY tried to make my family uncomfortable but we ignored them. I placed a food order (salad bar, churros and a medium pizza). Upon retrieving order at food station, the customers before me was getting helped as they walked up but when it was my turn the staff member turned her back and had to be directed by someone in the kitchen to assist me. I then showed her my buzzer and she said the buzzer is not buzzing, I informed her that I had stepped outside so I wasn't sure if i missed the buzz however I believe that the churros sitting there are mine. Instead of administering good customer service by checking the food ticket # to my buzzer #, she turned me away. I literally turned around took two steps and the buzzer went off and indeed those were my churros sitting there. After that interaction, two staff members kept an eye in our specific direction for about 10 mins straight talking on walkies, in the midst, one male staff member proceeded to make his presence known by lingering in the area we were eating in and again right after when we went to another area to play. The staff were so busy keeping an eye on us that they were not intervening with other things i noticed.What took the cake was after running around with kids for 3 hours, I no longer had my salad plate but to my recollection when I made the purchase, the kind staff member informed me to bring my receipt to the counter if I lost my plate. Upon doing so, BLANCA rudely told me I had to bring my plate to get a replacement plate so I asked how does that work, if i have a salad plate I wouldn't need a replacement plate. she said she can't help me without my original plate so I asked for a manager. Blanca communicated with another staff member ANDRES in Spanish, once again being ill mannered. Andres stated the same thing but after I reiterated that that made no sense he finally gave me another plate causing Blanca to get upset and demand my receipt to write "replaced" on it.after that interaction every staff member who overheard made it clear that THIS location is highly lacking in staff diversity accountability and customer service! When I was able to speak to the actual manager for clarification she stated the same policy the 1st staff member who checked me in stated. These interactions alone was enough to cancel the membership and not spend money at Chuck E Cheese but elsewhere.
Meal type
Other
Price per person
$30–50
Food: 3
Service: 1
Atmosphere: 1
Special events
No special event
Seating type
Indoor dining area, Booth seating
Takeout 
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