Reviews (956) 504-7222 Call Direction Website Photos About
Call Direction Website Reviews

About

Chick-fil-A, the premier family restaurant in Brownsville, TX, offers a wide range of mouth-watering chicken dishes and breakfast favorites. As a leading caterer, we provide customized meal solutions for events and gatherings. Enjoy our signature fast food with a twist, featuring fresh and high-quality ingredients. Our delivery service ensures your meal reaches you hot and fresh, right at your doorstep. Visit us at 2150 Ruben M Torres Blvd, Brownsville, TX 78526, and experience the Chick-fil-A difference.

Chick-fil-A Review Summary

The summary is generated by AI, based on reviews.

Reviews & Ratings

Leave a Review
4.4
(1842 Reviews)
5
4
3
2
1
[bip_review_summary]

Leave a Review

rating iconrating iconrating iconrating iconrating icon rating iconrating iconrating iconrating iconrating icon Select a rating
Overall
Drop files here

OR

Allowed file types: .jpg, .jpe, .jpeg, .gif, .png, .bmp, .ico
(You can upload 10 files)
Please drag & drop the files to rearrange the order
Pete Smith
Pete Smith -Google user
a year ago
I parked in a convenient space not far from the entrance. An employee inside opens the door as I enter and welcomes me with a smile. It’s cool inside; super clean; plenty of seating; flowers on the tables; spotless actually. I had already ordered online,...Read More
Food: 5/5Service: 5/5Atmosphere: 5/5
Sandra Spasojevic
Sandra Spasojevic -Google user
6 years ago
Always great service . We usually don’t eat out but when we have all the kids we take them to Chick-Fil-A since they don’t have one in California where they live. The place is always spotless even the kids play area. The bathrooms are always...Read More
Joseph Menard
Joseph Menard -Google user
a year ago
Ordered a twelve piece chicken nugget meal…the meal was more like popcorn chicken and the price was almost $10 for the meal. Chic fil A should be ashamed of itself scamming its customers by charging premium prices for miniature pieces of chicken nuggets…what the hell,...Read More
Food: 1/5Service: 4/5Atmosphere: 4/5
Zack Musa
Zack Musa -Google user
4 months ago
EdwardoI am a good customer for chick filA. Unfortunately this branch was horrible. I ordered spicy chicken and it was old . Cold burnt chicken and the fries was really cold. I spoke to the manager Edwardo and showed him the food. And he...Read More
Food: 1/5Service: 1/5Atmosphere: 1/5Recommended dishes Spicy Chicken Sandwich
Jose Loredo
Jose Loredo -Google user
6 months ago
Worse experience ever since this location opened years ago. I got served a burned spicy chicken sandwich. I ordered a deluxe w/cheese and they even gave me the order wrong. Worse drive thru experience. Called to speak to a manager and to make matters worse...Read More
Food: 1/5Service: 1/5Atmosphere: 2/5
Jose Echevarria
Jose Echevarria -Google user
4 years ago
I don't hate this place bit after a long day of errands I treated myself to one of my favorite restaurants but my order was missed up i ordered an original market salad the way it comes with an additional spicy chicken filet and paid...Read More
Hector Salinas
Hector Salinas -Google user
10 months ago
Full disclosure, I am not looking for money back or to have my meal replaced, just want the person(s) responsible for the most disgusting thing that was done to me and my family.Had the most terrible customer experience at this location on Valentine's day. Went...Read More
Food: 1/5Service: 1/5Atmosphere: 1/5
Joe L. De La Cruz
Joe L. De La Cruz -Google user
3 months ago
Had an okay experience with my wife.. wanted to get some coffee on my 32 oz tumbler. The mgr on duty didn't even acknowledge my wife or myself.. We bought $35 worth of food yet felt like the mgr didn't like working there.. no smile,...Read More
Food: 4/5Service: 4/5Atmosphere: 4/5Recommended dishes Chicken Sandwinch Parking space Plenty of parking Parking options Free parking lot
E Alvarado
E Alvarado -Google user
6 years ago
No Review Text
Karina De Leon
Karina De Leon -Google user
4 months ago
Very poor service. I went for a salad and extra nuggets and was charged for both. When I went to the window the lady was rude and rushing me. She said if I still wanted the nuggets stating it wasn't paid for. Later when I...Read More
Food: 4/5Service: 1/5Atmosphere: 1/5
Daly
Daly -Google user
8 months ago
A box of nuggets was missing. On my way back I kept calling the store and no answer. Drove up back into the line. I explained the issue to the employee and she asked for my receipt. She talked to another employee about the issue...Read More
Food: 3/5Service: 1/5Atmosphere: 1/5
Rocio Garcia
Rocio Garcia -Google user
a month ago
A huge shout out to Chick fil a Ruben M Torres!!! I placed an order for delivery which included a Mac n cheese. I got a call from an employee letting me know they ran out of Mac n cheese if I wanted to get...Read More
Food: 5/5Service: 5/5Atmosphere: 5/5
Danie O.
Danie O. -Google user
a year ago
Definitely not returning to this Chick-fil-A !!ordered a chicken sandwich deluxe and the chicken patty had a horrendous texture almost like plastic!For my safety I did not consume it.spend the rest of my work shift on an empty stomach… Thanks Chick-fil-A !
Eduardo Figueredo
Eduardo Figueredo -Google user
3 years ago
So I love chick fill a . I went this morning and it wasn’t busy I ordered my food one meal only . All the people who arrived me after me got their food and then 20 minutes passed by and I had to go...Read More
zero stoney
zero stoney -Google user
2 years ago
I've been to Chick-fil-A many times in my lifetime and 90% of the time the food is fresh and juicy. Chick-fil-A is consistent with its quality and the food isn't overpriced. There are rare occasions where you get a dry chicken patty or cold fries,...Read More
Food: 4/5Service: 5/5Atmosphere: 3/5
Brenda Gonzalez
Brenda Gonzalez -Google user
3 years ago
As of late I noticed cfa in general paying attention more to quantity than quality, especially in this location. They have given me unnecessary passive customer service and low quality food before. The competition is doing better and I never thought I’d say that. ...Read More
Lili Rodríguez
Lili Rodríguez -Google user
2 years ago
I’ve been a customer for many years now, and even though is not always that they lack customer service, lately it has happened continuously. Food orders not being done correctly, curbside takes longer than long usual, even if you order in advance, etc. Before posting...Read More
Jesus Jr Rey
Jesus Jr Rey -Google user
3 years ago
I live close to this chick fil a restaurant and been a customer ever since it opened. I've noticed for awhile now they've been going downhill on their food and drive thru service. It's already been twice since I go and order a large chicken...Read More
James Lockaby
James Lockaby -Google user
2 years ago
I normally don’t write reviews but today I did curbside at lunch. When I came home, I was missing a brownie. So a couple of hours later I ran some errands and stopped by. When I told them I was missing a brownie from earlier...Read More
Kristy O
Kristy O -Google user
3 years ago
This location, like all of the company’s locations is still notOpen for dine in and it is so unnecessary. When I went to the drive thru you had to wear a mask while ordering, just ridiculous and not necessary. Other fast food places have opened...Read More
Juju Martinez
Juju Martinez -Google user
4 years ago
I love vanilla milkshakes yet my milkshake that i got just a few minutes ago was chunky right after i got past the whip-cream. I suggest you offer the whip-cream as an option instead of just automatically just putting it in the milkshake without asking...Read More
Gilberto Garza
Gilberto Garza -Google user
3 years ago
To start off one of the older ladies was very sweet, but she could slow down just a bit, my girlfriend asked for no pickles, and she got pickles in her sandwich, she’s allergic to pickles, it’s ok she really only wanted fries, the lady...Read More
Armando Diaz
Armando Diaz -Google user
5 years ago
Food was good and restaurant clean, but the manager, or at least that's what she acted like, Roxanna was very rude. They forgot a sandwich from my dine in order and when I asked for it she rudely recanted asking for the receipt. Then when...Read More
Melvin Frank
Melvin Frank -Google user
4 years ago
Chick-fil-A are very popular in South Texas as is this store. There is a reason of course and that is quality hospitality and food. I've never seen dingy/dirty or lack of attention. The food is consistently superior and the front line workers are empowered to...Read More
ciria mendoza
ciria mendoza -Google user
2 years ago
went there tonight & ordered a frosted lemonade. drive thru workers claimed there was no ice cream, even though there clearly was. came home & took a sip…. was just straight up ice cream. normally you get taste the lemonade (hence the name frosted LEMONADE)...Read More
Mr. M. Sandoval
Mr. M. Sandoval -Google user
3 years ago
They got my order wrong, even after I repeated it twice and they repeated it back. When I asked for the correct order, they said it was an additional. 39. I reminded them of the fact that I ordered correctly and they insisted...Read More
manuel Reynosa
manuel Reynosa -Google user
6 years ago
I know people love this place as it's always packed. I must say that it is not up to par. I went one time and my chicken sandwich was under cooked, pink inside and the cut of meat was " elastic " ...... I gave...Read More
Juan Badillo
Juan Badillo -Google user
4 years ago
Not to par with the other chick fil a restaurants in the area. They gave me wrong drink, wrong size of fries, and a, cold sandwich.Decided to try out the restaurant a year later from my original review. Yeah, not going back. The manager was...Read More
Silguerofam956
Silguerofam956 -Google user
3 years ago
Go to the one off Morrison, don't waste your time here. I ordered a chicken sandwich, they gave me just the chicken patty. The worst part is the manager did not apologize for the mishap the whole time while on the phone. I had...Read More
Kimberly Vasquez
Kimberly Vasquez -Google user
3 years ago
Ordered 2 small iced coffees. Waited about 10 minutes or so, had to pull over the side to let other people getting their orders. Twice they came to me but wrong order. Then I asked them if I can just do a refund from girl...Read More
Reina Ortega
Reina Ortega -Google user
4 years ago
As much as I love ChickFilA, I have to say that the customer service at the Ruben Torres store in Brownsville is terrible. I don't know why I keep coming back. My order was missing the salad dressing, chickfila sauce, condiments and utensils. As is...Read More
perla robles
perla robles -Google user
5 years ago
Just gave 1 star because they had the cashier (Clarissa) outside taking orders in this horrible weather , it’s 40 degrees outside. They also gave me my whole order wrong and when I called they only said SORRY, there’s nothing we can do. Like what?...Read More
Aidehn G
Aidehn G -Google user
5 years ago
I have always loved chick fil a and for the most part I have had great experiences at every chick fil a I've gone to. This chick fil a, however, has given me, what tasted like, old nuggets on several occasions. One time I even...Read More
Raul Cruz
Raul Cruz -Google user
5 years ago
My wife, 2 children and I came to eat here and was very dissatisfied with the employees and the service.An Employee was taking my order while another employee walked up to him and started laughing. I'm not sure if they were making fun of me...Read More
JG Margenau
JG Margenau -Google user
5 years ago
Bad drive thru service. I had to get back in line to get them to give me a fork. They didn't include one with the meal. The food got cold by the time I got through the line. Also, dipping ketchup is only for...Read More
Alex Obregon
Alex Obregon -Google user
5 years ago
Nice place, just another franchise more... but people attending here is just great¡¡¡... time waiting in line it was pretty fast, service quick, post service it was great too... people.is well trained on customer satisfaction not only on sell hamburguers... prices are ok. coffee need...Read More
Lydia Gracia
Lydia Gracia -Google user
3 years ago
I don’t know why but, they keep getting my order wrong!! And it’s so simple! I say the salad with the eggs!! They named it then I get the other one!!! Why!!! Why!! They will do good for a a number of times and then...Read More
Irene Hinojosa
Irene Hinojosa -Google user
6 years ago
I recently went to Chick Fil A located on Ruben Torres Blvd. This was my first visit to this location. As soon as I walked in I was immediately accosted by an employee who seemed to be the manager. She kept asking...Read More
Gael medellin
Gael medellin -Google user
a year ago
Always a good experience eating here. Customer service is great and so is the food.Parking: More than enoughKid-friendliness: One of the only places that kept the kid areas
Food: 5/5Service: 5/5Atmosphere: 5/5Recommended dishes Parking space Plenty of parking Parking options Free parking lot
Jesse Gonzalez
Jesse Gonzalez -Google user
3 years ago
Terrible service ordered thru app for delivery this is the 5th time in a row they forget my daughter's milk and the past 3 times we have called the store to remind them and they say we got already but to a great disappointment we...Read More
Myssa Solis
Myssa Solis -Google user
5 years ago
**so many bad reviews!!**Kelly is THE WORST. HORRIBLE SERVICES. FIRST TIME HERE. I ORDERED MORE THAN 50 CHICKEN NUGGETS ALL SEPARATE MEALS. NO SAUCE. NO CONDIMENTS.$45 WORTH OF FOOD.GIRL KEPT MY CARD BEHIND THE COUNTER. I HAD TO ASK FOR IT BACK.I EVEN ASKED...Read More

Features

Service options

check icon Outdoor seating
check icon Curbside pickup
check icon No-contact delivery
check icon Delivery
check icon Drive-through
check icon Takeout
check icon Dine-in

Highlights

check icon Active military discounts
check icon Great coffee

Popular for

check icon Breakfast
check icon Lunch
check icon Dinner
check icon Solo dining

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom

Offerings

check icon Coffee
check icon Healthy options
check icon Late-night food
check icon Quick bite

Dining options

check icon Breakfast
check icon Lunch
check icon Dinner
check icon Catering
check icon Counter service
check icon Dessert
check icon Seating

Amenities

check icon Restroom

Atmosphere

check icon Casual

Crowd

check icon Groups

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Children

check icon Good for kids
check icon Good for kids birthday
check icon High chairs
check icon Kids' menu
check icon Playground

Parking

check icon Free parking lot
check icon Parking