I did a lot of research with Cox vs. CenturyLink and ultimately chose CL. I set my install for the closest date which was just over 2 weeks away. The customer support team, who all had thick accents, tried very hard to upsell me to...
Read MoreI did a lot of research with Cox vs. CenturyLink and ultimately chose CL. I set my install for the closest date which was just over 2 weeks away. The customer support team, who all had thick accents, tried very hard to upsell me to a TV service which I said I would not use at all.
Install day comes around and the installer showed up. He tried for about 10 minutes to run cable from the road to my house but said it was impossible and he would have to get a specialist out here and I could face a large install bill. I said ok no problem - let's do it, but then he just left. I called the customer support team who said my install order was completely canceled. I confirmed it with 2 different people. They said I could reschedule - the next nearest date was over 3 weeks away. I told them that was inappropriate - they should correct their error and schedule me sooner. They gave me the option of calling back every day to see if there were cancelations I could slide into, but could do nothing for sure sooner than the 3+ weeks. I then told them I was going to use Cox and they said "ok, bye".
2 days later a CL installer showed up (no appointment) and investigated the wiring situation. He said there was bad info in the CL system - the record showed my house would be on a direct line to service, something like 200 feet of cable, but in reality my house was wired into a CL loop of over 8,000 ft of cable which would give me no more than 20 MBPS. He said CL never should have sold me the 140 MBPS service. I then explained the situation to him and he said Cox was the right choice.
All in all, except for the 1 friendly and competent installer, CenturyLink was a disaster with bad customer support who tried to sell me un-usable service.
Wheelchair accessible entrance 
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