I have had the unfortunate experience of visiting Boithok Khana Kitchen & Sweets twice since its opening, and both visits left me highly disappointed.First Visit:My first visit occurred when the restaurant had just opened and was buzzing with hype as one of the best new...
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I have had the unfortunate experience of visiting Boithok Khana Kitchen & Sweets twice since its opening, and both visits left me highly disappointed.First Visit:My first visit occurred when the restaurant had just opened and was buzzing with hype as one of the best new dining spots in the area. I decided to try their tea, expecting a delightful experience. However, the tea was merely average and, to my dismay, significantly overpriced. Despite the hype, the initial impression was underwhelming and did not justify the cost.Second Visit:My second visit happened during Ramadan, a special time when my family and I were fasting. I intended to treat my family to a pleasant meal to break our fast after work. Unfortunately, this visit turned out to be a disastrous experience from the moment I walked in.When I arrived, there were only two people ahead of me in line. Despite this, the server failed to acknowledge my presence and continuously ignored me while attending to customers who arrived after me. When I finally voiced my frustration, the server had the audacity to claim that the other customers had been waiting longer, which was blatantly untrue.This level of disrespect and poor customer service was appalling. From the cashier to the servers, the entire staff displayed a shocking lack of basic customer service skills and respect. Their behavior was not only unprofessional but also indicative of poor management and inadequate training.Conclusion:I cannot, in good conscience, recommend Boithok Khana Kitchen & Sweets to anyone. The food quality may not be the issue, but the abysmal customer service and lack of respect from the staff overshadow any potential culinary merits. If you value being treated with dignity and receiving decent service, I strongly advise you to take your business elsewhere. STAY AWAY!