I ate dinner with my wife in the restaurant, and placed a to go order for my kids about the time I was halfway finished with my meal. So far, so good. Right about the time we were finishing our meal, the server came out...
Read MoreI ate dinner with my wife in the restaurant, and placed a to go order for my kids about the time I was halfway finished with my meal. So far, so good. Right about the time we were finishing our meal, the server came out with a to go bag tied closed and said "here's you to go order, she (motioning towards to back) is working on that smoothie, can I get you anything else?" We said no thank you and got the check gave her our card and waited for the smoothie and the reciept. When we got the smoothie and the reciept we got up and left. When we got home and our kids went to eat we noticed that half the order was missing. After making it all the way home, going back to the restaurant, explaing to the hostess what was going on, waiting for her to let her manager know, waiting for the manager to come talk to me, me telling the manager what had happened, the manager replys... "Oh, no problem, we'll get you the rest of that order." No problem he says. The extra hour out of my night, my son having to wait another hour before he can have his dinner... Sure buddy! No problem! I feel like there should have at least been some sort for discount offered at the very least. That's how I remember it working from when I worked in food service. But I guess we had standards for customer service then...
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Take out
Food: 5
Service: 1
Atmosphere: 4
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