Disappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled...
Read MoreDisappointing experience, especially for this location where people choose to spend their hard earned money. Visited the place couple of weeks ago and fell in love with their nitro cold brew. Came back today for $11.00 glass of coffee, instead was served a glass filled with ice with a splash of nitro cold brew. I wanted to order another drink without ice, but Jose came to explain that the restaurant can't cancel the drink, even though I did not request the drink to be cancelled. I asked for another nitro cold brew with no ice, but Jose explained again that the manager, Eladio, forces the waiting staff to fill the glass full of ice even though they receive numerous complaints from clients, at which point I began to fill my Sunday coffee experience turned into a rip off. The person sitting next to me was shocked and asked me what I ordered, he thought I got alcohol over ice. J
For comparison, the photo is of the glass of water I requested "iced", the ice was filled 10%, but the water does not come cold, cold brew coffee however does. Now imagine, they brought me the same glass 100% filled with ice, over the top. How much coffee do you think fit in there after they added oat milk and hazelnut syrup?
Few questions for the manager, Eladio - Why did I pay for the glass of coffee when what I received is 3 sips coffee?
It's disturbing that two weeks ago, when I purchased the same $11.00 nitro cold brew with not ice to go, this was an issue - so why is today different? Why do I not have the ability to order a glass of nitro cold brew without ice if I so choose? I was specifically told by Jose that nitro cold brew cannot be served without ice, they can do "easy" which is glass half of ice, really? Why can the glass of water be served with 10% of ice, but not nitro cold brew? Where can I view the guide to your serving proportions?
Delivery 
Restaurants
Hotels
Services
Stores
Lawyers
Health
Things To Do
Churches
Transportation
Walmart