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About

McDonald's is a renowned fast food restaurant, breakfast restaurant, coffee shop, hamburger restaurant, sandwich shop, and all-around restaurant located at 171 N Genesee St, Utica, NY 13502. With a rich history and a global presence, McDonald's has become a household name in the food industry. We are committed to providing our customers with high-quality, delicious meals that are served quickly and conveniently. Whether you're craving a classic Big Mac, a breakfast sandwich, or a piping hot cup of coffee, we have something for everyone. Our extensive menu features a wide range of options, catering to different tastes and dietary preferences. At McDonald's, we prioritize customer satisfaction above all else. Our attentive staff members are dedicated to ensuring that every visit is a positive experience. We strive to maintain a clean and inviting atmosphere, creating a welcoming environment for families, friends, and individuals alike. As a leading fast food restaurant, we understand the importance of convenience. Our drive-thru service allows customers to grab their favorite meal on the go, while our spacious dining area provides a comfortable space to enjoy a meal with loved ones. Additionally, we offer delivery services to bring the McDonald's experience directly to your doorstep. With our commitment to quality, convenience, and customer satisfaction, it's no wonder that McDonald's has become a trusted brand worldwide. Visit us at 171 N Genesee St, Utica, NY 13502, and experience the exceptional service and delicious food that have made us a favorite among fast food enthusiasts.

McDonald's Review Summary

The summary was generated by AI, based on reviews.

This McDonald's location serves up classic fast food favorites with mixed results. While some customers rave about the friendly staff and quick service, others have experienced long wait times and incorrect orders. Overall, it's a decent option for a quick bite, but may not be the best choice for those seeking a hassle-free meal.

Review Rating Chart

Yelp: 3.5/5

Google Reviews: 3.8/5

TripAdvisor: 3.5/5

Foursquare: 3.3/5

Zomato: 3.2/5

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Reviews & Ratings

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(1241 Reviews)
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Zachary M
Zachary M -Google user
2 months ago
OK so the main restaurant looks as if nobody has cleaned all day, 8 people waiting for orders. It says they are serving them but they haven't even started them just trying to keep these wait times low in the computer. Bathrooms have not been...Read More
Dine in$30–50Atmosphere: 1Indoor dining area, Booth seating
La Rachelle
La Rachelle -Google user
2 years ago
I went to this location to use the internet while in town. I was shocked by the state of the place. We weren't offered assistance, so we used the kiosk and chose dine-in. When we received our food it was bagged. Not such an issue....Read More
mikah hoyt
mikah hoyt -Google user
a year ago
This McDonald's not only took $10 from me (despite paying with two $20 bills, they falsely claimed I used one $20 bill and one $10 bill), but my chicken sandwich also had mold on its bread. Furthermore, the service at the drive-through was extremely disappointing....Read More
Take outLunch$10–20
Ian Bellassai
Ian Bellassai -Google user
4 months ago
My “deluxe” spicy McCrispy sandwich had just about nothing on top of the chicken. This is just sad. Clearly, the person who made this sandwich has no idea what they are doing.
Take outLunch$1–10Atmosphere: 3
David Diaz
David Diaz -Google user
a month ago
I was waiting for a half hour in the drive-thru, and this is what I get? You call this food? This quarter pounder smells like burnt meat. Unacceptable…
Take outDinner$10–20Atmosphere: 1Double Quarter Pounder with Cheese
Danielle Meyers
Danielle Meyers -Google user
8 months ago
The quality of the food is terrible. Might be the worst quality McDonalds we have ever had. Stale, condiments absent, fries overly done. And the women’s bathroom was disgusting. One toilet was out of service, the other had no toilet paper. Overall,...Read More
Take outDinner$10–20Atmosphere: 3
Sharon Persbacker
Sharon Persbacker -Google user
a month ago
Hadn't been at McDonald's in over a year. Running late so I stopped in for lunch today and ordered a crispy chicken meal to take home. The sandwich had 2 pickles on the chicken but no sauce whatsoever. Good thing I was...Read More
Take outLunch$1–10
Robin Goldstein
Robin Goldstein -Google user
3 months ago
I waited for a very long time. Cars were even pulling out of line because it was so long. The food wasn’t hot. I did a mobile order to think it would be easier on the employees. I thought it would be since i waited...Read More
Take outDinner$10–20Atmosphere: 1
Richard Lane
Richard Lane -Google user
2 weeks ago
i came in and ordered a chicken sandwich and a soda it took for ever for even acklokde me finaly she came to me i told i order it The kiosk and she said i cant have the order until i pay for it. now...Read More
Dine inAtmosphere: 1
richard chhoeung
richard chhoeung -Google user
5 days ago
Wait in line for 10 mins at the drive thru. No one else in line. No one take my order. Go to the bagel grove the foods better and they took my order right away.
Take outBreakfast$1–10Atmosphere: 1Quiet, easy to talk

Features

Service options

check icon Curbside pickup
check icon No-contact delivery
check icon Delivery
check icon Drive-through
check icon Takeout
check icon Dine-in

Highlights

check icon Great coffee

Popular for

check icon Breakfast
check icon Lunch
check icon Dinner
check icon Solo dining

Accessibility

check icon Wheelchair accessible entrance
check icon Wheelchair accessible parking lot
check icon Wheelchair accessible restroom
check icon Wheelchair accessible seating

Offerings

check icon Coffee
check icon Late-night food
check icon Quick bite

Dining options

check icon Breakfast
check icon Lunch
check icon Dinner
check icon Counter service
check icon Dessert
check icon Seating

Amenities

check icon Restroom

Atmosphere

check icon Casual

Crowd

check icon Groups

Payments

check icon Credit cards
check icon Debit cards
check icon NFC mobile payments

Children

check icon Good for kids
check icon Good for kids birthday
check icon High chairs
check icon Kids' menu

Parking

check icon Free parking lot
check icon Free street parking
check icon Parking