McDonald's in Newark

The most disgusting thing I ever experienced in my entire life, a frozen cold!!! un cooked burger I took some bites and vomiting. What I ate I had to write this comment before I even returned back to the store and speak to a manager. I should also call the health department. My stomach now hurts and I’m disgusted by this place now uncut beef can really hurt. You can also kill you, hopefully I don’t get sick. Outside of the burger. Looks like it’s cooked but it’s totally raw. The department of health should arrive here unannounced is food poisoning. If I recall beef is the most dangerous meat especially uncooked. This is actually the second time the first time my wife went there to get some chicken strips for my son and they were frozen and she never went back to return it this time. I’m on my way now. I don’t even want them to give me another burger. I just don’t want them to get anyone else sick. Service Take out Meal type Lunch Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1 Dietary restrictions The most disgusting burger, raw burger I meant to say, I vomited the entire two pieces that I ate come to see that it was uncooked and still frozen and cold. The health department should regulate these people and close this place down disgusting unprofessional, and now my stomach is hurting, I think I would never eat McDonald’s again I’m traumatized by this disgusting uncooked burger I just vomited everything I ate the whole entire week I believe never again health department needs to come here unannounced various of times

Went there today, which happens to be Halloween just to order the promo dulce de leche frappe today. Well, it turned into an odyssey. It was after 4 p.m., so it's busy, but that doesn't excuse the type of behavior I witnessed in this location earlier. Sadly, this isn't my first or second complaint regarding this Mickie D'S, but it's starting an unwelcome trend. I get to the cashier where a young lady proceeds to take my order. I ask for a med DDL frap and ask for it to be extra sweeter. She tells me that they can add extra caramel. She never mentioned that it wasn't eligible for the deal I used on my app, nor did she charge me anything additional for the extra shot of caramel. So, after paying for my order, I take my receipt and patiently wait with the rest of the other customers ahead of me. I am also still waiting for their orders as well. Finally, (the climax of this tale) my order number is called. The only thing is, I was given a DDL frap but a reg med caramel frap instead. I respectfully tell my cashier that I ordered the DDL, and I would rather have what I ordered. Now, instead of apologizing for the error, the young lady tells her Mgr on duty, saying, "I didn't order a DDL." I was shocked and angry at what I heard. So, then the young woman proceeds to go back and forth with me like preschool kids that I said or didn't ask for what I ordered. The Mgr compounds the sich, making it worse by telling her subordinate to just "drop it." The Mgr says to me I'll give it to you " this time," as if I were lying about my order. I even asked the Mgr if there was a difference in the amount bcuz I'd pay it without a problem. Then, to add a cherry to my sundae, I hear and witness them laughing at me as if I were to be mocked. This was highly unprofessional and not even proper customer service etiquette. I myself have worked customer service for years, and it doesn't make sense when a cashier and her supervisor are clearly uneducated in how to interact with customers and small incidents get escalated due to improper face to face situations present themselves. I do not want or need a free meal , gift card, or coupons to pacify and appease me. What I do want is real and actual change. I've entered several complaints regarding unprofessional customer service demeanor for this same location. I happen to frequent due to the fact that it is a block from my home. Just bcuz it's in an urban, low income, high crime area doesn't mean that the customers who come there don't deserve to be treated as well as any other community. Now, with that said, it doesn't mean that I never received exemplary treatment from any of their staff. However, it should be across the board and not just some of the staff that applies to. Please, do better afternoon weekday staff at the Frelinghuysen Ave McDonald's. As for our young Black women who I encountered today, I apologize for the comment I made about the problem with our younger generation . Their inability to say they're sorry. That was uncalled for and came out of my frustration and unheard in the moment. Service Take out Meal type Other Price per person $1–10 Food: 1 Service: 1 Atmosphere: 2

Came for 2 milkshakes off the highway, and the young woman taking our order was friendly. The lady who took the payment was friendly. And the lady who made our milkshakes and handed it to us was so kind courteous and friendly. Not to mention we were given plastic straws( THANK GOODNESS B/C I despise those paper straws), especially when drinking a milkshake. The milkshakes were also 5 stars. Thank you 💕 Service Take out Meal type Other Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5

I went there at 3:50 AM, and the person at the drive-through told me they don’t accept credit cards, only cash. I ordered my meal, which was a quarter pounder with cheese, and they gave me two dollars back and said it was an $18 meal with no receipt! Plus, the area is drug 💊 infected, with panhandlers’s begging outside the window. Thank god I was working. Service Take out Meal type Dinner Price per person $20–30 Food: 3 Service: 3 Atmosphere: 1

Ghetto ghetto. How they charging their own prices. McDonald advertising $5 meal and you get there and it’s $6 if you get the McDouble . How you making your own prices and that’s not what the advertising is. You supposed to get a McDouble or mcchicken but they want another $1 if you get the McDouble Service Take out Service: 1 Atmosphere: 1

Just stopped by to grab something quick , and I just want to say whoever the girl with the braids that was working the drive thru on Oct.09 around 9:15pm was , DO BETTER! After messing up the way she put in our order , she caught an attitude with me and refused to fix HER mistake. In the middle of me telling her the issue, she even had the audacity to say “ alright” , close the window, and walk away as if I wasn’t still talking. I let it slide because I’m not about to jump through the window over an extra $7 charge. Just thought I’d let whoever’s thinking of going here, to be aware of the horrible service they could run into. Meal type Dinner Price per person $10–20