McDonald's in Monticello

10/12/24 AT 8:11PM I WENT THROUGH THE DRIVE THRU AND PICKED UP SEVERAL ITEMS I ORDERED THRU THE APP AND BOY OH BOY WAS I LUCKY I CHECKED MY BACON QUARTER POUNDER BECAUSE IT WAS ALL PINK?!? HARDLY COOKED!?? 🤮 THE PICKLES ON THE SANDWICH SMELLED HORRIBLE, LIKE WET DOG AND I TOOK THOSE OFF. I HAD ALSO BOUGHT A CHICKEN BIG MAC, FILET O FISH AND A REGULAR BIG MAC WITH A LARGE SIDE OF FRIES AND I THREW AWAY EVERYTHING IMMEDIATELY!! WAS ONLY ABLE TO EAT MY FRIES AND WASTED $25 😠 Service Take out Meal type Dinner Price per person $20–30 Food: 1 Service: 4 Atmosphere: 3

If you want a human to take your order, you have to go through the drive through. If you want clean tables, you need to bring your own towel. If you want to throw away your trash - you could be out of luck. Because you can't if the containers are all full. We had to leave our trash on top of others trash and trays and it was all piled on the trash containers. I didn't take a pic of the trash. I should have. We had a table tent with our order number sitting on our dirty table. All tables appeared to be dirty, but the one we chose was less dirty. So we wiped the crumbs off since we had chosen to dine in; what else should we do? Employee brought out did to the table. We didn't have time to ask if they could wash off the table and the employee was back to the back area, closed off from the dining room. We were there about 2:15pm Saturday, March 16, 2024. Service Dine in Meal type Lunch Price per person $10–20 Food: 5 Service: 3 Atmosphere: 2 Recommended dishes Fries

Worst McDonald's I've been to. Use to love this location. Brought my 6 year old for a meal to sit down inside. Got to touch a dirty screen to order. All tables filthy. Garbages full so have to leave trays on top. The worst part is I Brought my son into bathroom to wash our hands after coming from an arcade. And there was a used condom in the sink.. I told the girl delivering the food and she just smiled. Never be back to this location. Oh and the lettuce on big mack was slimy.. Service Dine in Meal type Dinner Price per person $10–20 Food: 1 Service: 1 Atmosphere: 1

Awful. Waited 25mins for take out (walk-in order) for a hungry 3 year old. Didn’t see any food leave the kitchen during that entire time. Their entire menu takes 3-5mins to cook, so I’m not sure how that was possible. Left empty handed and told them to keep the money and food. Another gentleman had been there close to 1 hr still without food. Had a 35min wait there several weeks ago for a couple breakfast sandwiches. If there is an equipment malfunction, then the right thing to do is to stop taking new orders which they failed to do. Something major is broken with the work flow at this restaurant. I will not be back. Service Take out Meal type Lunch

This review is for last night. Order #607! I ordered 3 shamrock shakes and wanted a frozen blue raspberry drink. I also ordered a total of just under $50 worth of McDonalds food. I was told by a lower level McDonalds associate that my blue drink wasn't available. Would I like a substitute. It caught me off guard, so I just quickly answered another shamrock shake. I didn't care what size the beverage was. I didn't really pay attention to my full ordered. The meal the blue drink corresponded with had a large drink. The manager on staff got upset and made a scene about the large shamrock shake not being the same value as the blue drink. The manger made a point to tell the employee. Then the staff. Then found me, waiting for my $50 McDonalds order, to tell me the large blue drink and the shamrock shake were not an equal solution. Now I was still caught off guard, so again I answered quickly and didn't mind or care too much. As I got my $50 worth of McDonalds order and proceeded to leave. I heard the manager telling the staff again, the shamrock shake wasn't equal to the frozen blue raspberry drink. In closing or the point of this negative review. I felt embarrassed by management making a huge deal over a McDonalds issue. I ordered $50 worth of McDonalds. McDonalds wasn't able to complete my order. McDonalds staff tried to help fix the issue. McDonalds management made the experience unsatisfactory. I didn't care about the $2 or $3 difference between what I ordered and what could've fixed the McDonalds issue. I don't need or want anything. I just want the manager from last night to think about good customer service skills. Again, I didn't create the problem. I ordered $50 worth of McDonalds. I should've been treated better. Service Take out Meal type Dinner Price per person $30–50 Food: 1 Service: 1 Atmosphere: 1

I had a delivery, inside the bag, where the sandwich was were mouse droppings. I could eat a this. I was refunded, which I was thankful. But I won’t go back until the whole restaurant is fumigated. Food: 1 Service: 3 Atmosphere: 1 Reservation Not sure Special offers Not sure Special events Not sure Wait time Up to 10 min

Food and staff are fine but what's with not having napkins, ketchup or anything available to customers inside? Is it really taking that much outfit the billions in profits McDonald's makes a year your customers have to flag someone down for everything when they are already understaffed and busy? Service Dine in Food: 4 Service: 1 Atmosphere: 3

Nice that a young employee actually took our order at the counter. Drink machines gone and No free refills on pop. Kind of ridiculous, since it would cost them pennies to do that. Will not go back because of this. Service Dine in Meal type Breakfast Price per person $1–10 Food: 2 Service: 4 Atmosphere: 1

This is the McDonalds for psychopaths who think their service is good. This is not the McDonalds i’d recommend. Waited well over 15 minutes for my food for it to be lukewarm. This was a bad experience and i never want to come here again Food: 2 Service: 1 Atmosphere: 1