McDonald's in Huntersville

The person who waited on us was so friendly and nice. She greeted us, asked how we were and when done said thank you and have a wonderful day. I hope she is the manager. If not promote her. I done know her name but she said she had started her day at 4:30am. We were there on Thursday Nov. 9

One of the few McDonald's I've been to that actually mixes iced coffee, instead of leaving all the syrup at the bottom. They moved their lines through very quickly, and all the staff were friendly, even if you could tell they didn't want to be there. Food was ready quickly, and was fresh. Overall, one of the best McDonald's locations in the area.

Had an amazing experience here tonight. I was involved in an accident at the busy corner. Couldn’t drive. Had my 107 pound dog with me. Called an Uber to take us home. Very cold night. Hung out on the sidewalk in front of the drive thru. A young male working at the window checked on me to make sure I was ok. Said he was worried about my safety and getting too cold. Offered me a hot cocoa or coffee and said he’d keep an eye on me. You don’t run across people like that these days. Kudos to McDonald’s for hiring him and kudos to his momma for raising him right. Much gratitude tonight.

Good experience. The lady that took my order was very thorough. I did not wait that long either. It's clean. It a newer version of McDonald's within the inside. Overall, I liked my experience at this location. They take their time, yet get the order right.

I just got served at the drive thru by two of the nicest people and they both happen to be working for the Huntersville McDonald’s…Tony@ the cashier’s window went above and beyond the call of duty to retrieve my credit card that had fallen while being returned and Aneesa(hope I got that right) at the pickup window, was as polite & sweet as can be…Just wanted to say thanks! You both made my day!

This was the most amazing experience I have ever had at a McDonald's restaurant. The food was fast and hot. The entire staff was happy and helpful. They even delivered our orders to the table we were sitting at! At one point, I even looked up from my food and asked my family "Are you sure we are at McDonald's?!?!" They were even blown away by how great the service was. They have restored my faith in Mickey D's!

I only got fries and an iced coffee but both were exactly what I was looking for. My s/o and and friend each could not stop talking about how good the food they ordered was. We were travelling and stopped here for something quick and easy and the kids manning the store delivered. Full disclosure - we never go to McDonald's. Ever. Maybe we will from time to time now, ^_^

EDIT: Wow, if I weren't already impressed enough, this very same MOD personally called to follow up per my request. Being from the customer service industry, I deem it remarkable the amount of integrity that demonstrates. We had a conflict-resoluting talk about the below mentioned encounter which opened my eyes to some challenges at hand. Thank you again, and Ma'am, please contact me if you ever need a new reference for your resumè, any company should be lucky to have you. A round of applause to the acting MOD for being the assertive, competent, saving grace to an otherwise aberrant experience. Order #:52 Time: 7:56pm Date: 11-23-2022 I expected to be there a while as there were several cars in line, and the need to clarify the order as it was for several people, some with dietary restrictions. What I didn't expect was to have to go through the order with 3 employees 7 times, be overcharged, and sabotaged. I checked my receipt as one does after a clear miscommunication, and noticed that I was overcharged twice. The first emoloyee refused to acknowledge my question and ordered me to go to window 2. The second employee ignorantly answered my question, and finally the MOD was able to refund me and clarify the order, as it was specific. At the next window I was asked again what I wanted, 2 plain patties were the source of the confusion. Then the MOD informs me it was put into the system as a QPC, no meat. Hardly coincidental, adding to my vexation. I'm tempted to come apply for a position, not for the money, but to lead by example of how to professionally handle stress and how to ascertain and communicate information between staff, kitchen, and customers. After 10 hours of charity cleaning, I'll admit my threshold of patience had been reached, but it only took 30 seconds to de-escalate. My order was perfect, and delicious. There is definite room for improvement, but you have at least one Rockstar on your team, that's for sure.