McDonald's in Hilo

Went to order the local breakfast deluxe and the place didn't have rice. Turns out, they ran out of rice, while selling multiple orders to multiple people, and filled up all their waiting stalls. So, while I'm stuck at the drive thru pick up window(the last window), they asked me if I wanted to substitute rice for hashbrowns saying it'd take 10mins. I asked for rice since I didn't mind waiting. They go back to the manager and responded by telling me that it'd take a really long time. So I was resigned to taking the hashbrowns and walked away with a few pieces of Portuguese sausage and a slab of egg. I don't understand why they allowed me order the item knowing they couldn't make it. If they told me from the start, I would have been able to order something else. I also don't understand why they even asked if I wanted to sub the rice for hashbrowns cause I didn't really have a choice in the matter. The only thing they wanted to do was get me out of the drive-thru cause they filled all their waiting stalls. Customer satisfaction is their last priority. This location used to serve the local breakfast deluxe on their all day breakfast menu but now it struggles to serve the item during their breakfast period. It's a good thing that I also ordered an egg mcmuffin to fill me up, but I had to assemble the sandwich myself as the cook didn't even bother to stack it. I used to visit this location 4-5 times a week, but the quality of service at this location has gone down significantly over the last 3 years and costs the same amount as any other restaurant in the area. Don't be like me and spend your money on something more worth the value. I would recommend visiting the 711 right up the road, or the taco bell right around the corner that easily outperforms this location in every measure. Service Take out Meal type Breakfast Price per person $20–30 Food: 1 Service: 1 Atmosphere: 1

I'm going to give a good rating for how convenient their online pickup system is. It took about seven minutes of sitting in the parking lot, rather than having to deal with drive thru. Food was hot when it came out. As for the food, the apple pie was awesome. The big mac and buttermilk chicken sandwich were both pretty dry and disappointing. Where was the beef indeed? Anyway we'll be covering this on a future Big Island, Big Eats podcast, on a Fast Food, Slow segment.

I order the Chrispy Chicken sandwich. This is what I received. Burnt buns, ultra Chrispy Chicken as hard as rocks and no sauce. To top it off I presented my concerns on 7.28.2022 at 10:20 am to the manager and she stated. That's the way this sandwich comes. I said I'll take my business to someplace else. She said okay, thank you.

This place is one of those McDonald's that are well run. Food never seems like it was sitting around, they don't usually take too long, never seems messy or dirty, staff is friendly enough, bathroom always sanitary, staff stays busy, blah, blah, blah. For some reason I just like this one over others around, and it's right in downtown Hilo. Service Take out Meal type Lunch Price per person $1–10 Food: 5 Service: 5 Atmosphere: 5

This is the fault of Mcdonalds corporation, Not the Management or employees. Everytime I see the new lobby design where they buikd the wall, closing off the customers in the lobby, the customer experience is reduced so horribly, the mind instantly says "Well, I guess it's drive-thru only now, cause this doesn't work!" This place used to Absolutely Rock. Full of Rockstars! The corporation reduced it to trash. Food: 4 Service: 1 Atmosphere: 1

Drive thru is super slow. There's 2 lanes goes into one. Cars should go lane to lane, but no. 2 cars one lane the one car one lane. It kinda sucks. Filet o fish looks like a 5 year old made it Service Take out Meal type Lunch Price per person $10–20 Food: 2 Service: 2 Atmosphere: 2

Got my order correct this time food was great and better than other locations but not always same quality but they are really good (the location ) Service Take out Meal type Lunch Price per person $10–20 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes French Fries Recommendation for vegetarians Highly recommend Vegetarian offerings Not sure Parking space Plenty of parking Parking options Free parking lot