McDonald's in East Peoria

In chains like these, I feel ratings only really matter on how they handle things when they go wrong. I was using the app, gave my code at the drive through, got pushed along, then got called at to wait, as they caught that one of my items wasn't available. Which happens very occasionally. Is fine. They offered to replace it with something. I asked if they could just remove that item from the order. They said yes. When I got to the window, they gave me my receipt. But when I made it to the final window, there seemed to be a mixup on what they COULD do. The manage had just gone on break, they couldn't refund without her. There was a line of cars, I could tell the employees were flustered, and this has happened to me before - I could just cancel on the app. I was exhausted; I don't remember what we agreed to, but I figured all was fine, and left*. But, because they had already accepted / started prepping the order, I couldn't actually cancel the order. I'm giving the 5 stars because it took a good 20 or so minutes for me to drive back, drove straight to the window and explained the situation. The girl remembered me and got the manager from break who already had my refund down to change in hand ready; she apologized about the mixup and was confused why I had driven away. Honestly, me, too. Exhausted; just wanted to get something to eat; so on. Everyone besides the manager looked like a teenager; I frequent this place and some of them looked new. And that happens - you get kids, you get new blood, and sometimes everything goes WRONG, and it's everyone's fault - someone says they can do something they don't realize they can't, you as the customer *go into idiot mode, and the app is out to get you personally. Despite it all and some fluster, they were consistently respectful and patient with me. Again, they had a remedy to the situation ready for when / if I came back. These days, I would not and do not blame McDonald's workers at any pay grade for not being 100% all smiles or to put up with stupid. Since we've moved here, I've noticed Peoria fast-food chains of every stripe are often VERY curt and bare minimum, and I don't really mind as long as it's not outright rude. But in situations like these, keeping a level head and doing your best is hard, and everyone there deserved the recognition. *They were kind, reasonably apologetic, the manager was friendly, and no one made me feel like the dummy I was. I expected to be told they couldn't do anything for me, and they instead made it as painless and equitable as possible. Was in and out in less than a minute. That's 5/5 service. Thanks guys.

I usually have a pretty mediocre experience at this McDonald’s, however there was someone who took my order through the drive through who did a FABULOUS job: Tinyla. She not only got my order right on the first time (shouldn’t be impressive, but it doesn’t happen a lot), but also was very polite. She then collected my money very politely. I was surprised to also see her hand me my food. Apparently she was taking orders, collecting money, and handing out food. She even asked me what my order was to make sure I had the right food. PLEASE GIVE THIS GURL MORE MONEY SHE WAS HAULING BACK AND FORTH. Again for those in the back, Tinyla made my experience truly amazing and what I come to expect from my visits, and it’s very nice to see her in the window.

East peoria has the only respectable McDonald's around that I've been to. North pekin, pekin, peoria have all given me horrible service. This McDonald's always gets my order right, employees don't stand around while my food is ready, people here have a sense of urgency and are friendly and have no problems rolling up their sleeves and providing good service. Lol this rating makes me want to note the horrible service I've received at many other McDonald's in the area, but will save it for next time I am else where, if I can bring myself to go elsewhere. I live within 2 miles of two mcdonalds but drive 10 miles to this one everytime

Stopped by last evening for a coffee with a buddy. Place wasn't busy but the shift manager was the nicest you could ask for. Made sure it was fresh and went out of his way to be helpful. A good asset they have there. Wish him the best.

I hate the fact that almost everything on McDonalds menu contributes to cancer and obesity. From the High Fructose Corn Syrup which feeds tumors to the fries that come from Bill Gates farm who is all about population control. McDonald’s hates you and wants you sick and addicted. But it tastes soo damn good. Wake up eat all natural and organic avoid this poison at all costs

A welcome visit to a chain I normally avoid. Counter help greeted us and expressed eagerness to help. Ordering was quick and accurate with the clerk repeating our order back to us. Micky D's was very, very busy at this lunch hour on a Friday, but very short wait for our order. Men's restroom sink was dirty and needed attention, rest of restroom was clean but I still missed the paper towel option. Lobby was kept very clean as was the beverage bar. Bar was out of containers for catsup so I had to use a cup lid. Food was hot but typical MD greasiness of their burgers. I don't like the shoestring French fries, they just get too cold too fast. Parking lot was clean and well marked. I find the entrance and exits at this MD's make it difficult to exit when the shopping area is busy. Southeast exit/entrance is too close to the street intersection.

This is a great McDonalds location. Staff is proficient, positive, and kind. But - PLEASE STOP THE VACCINATION PROPAGANDA MESSAGES ON THE COFFEE CUPS. Vaccination is a personal choice, and NO, I am not endangering myself and the ones I love if I chose not to get vaccinated.

I get a Large Mocha Frappewith 2 shots of espresso all the time here. HERE! Because they always make it right!! I've tried going to multiple MDs but it's always different, always in a different cup, or just can't taste the espresso. Anyhow not this place also they even had my drink ready by the time I got to the window. I thought it would be wrong but it wasn't! It was so 🥰 perfect. Definitely made my day. Love how hard the employees work here. Thanks

Ice cream machine is never down I don't even know why I come there absolutely no customer service at all so I call b******* on the lack of people that have a common sense and not just dug one of these trying to pass time to make a make a buck what happened