This firm was referred to us by our retiring estate planning lawyer. First they contacted us by letter, offering a discounted consultation. Great, but they sent us not one but two letters, both getting my name wrong. One of the letters got my spouse's name...
Read MoreThis firm was referred to us by our retiring estate planning lawyer. First they contacted us by letter, offering a discounted consultation. Great, but they sent us not one but two letters, both getting my name wrong. One of the letters got my spouse's name wrong, too. Seriously concerning. This is the firm we're supposed to allow to handle our estate documents? After we're dead, it's too late to fix mistakes. Trying to phone them just to retrieve the file our retiring lawyer had sent them proved to be an ordeal. The answering service takes no messages and requires you to leave a voicemail or email a general email box, so you never know who you're dealing with. I left a voicemail and also sent an email as instructed. Someone named "Laura" phoned me back pretty promptly but defensively said it wasn't her that had sent the wrong letters. Then after starting to tell me she'd send our files, she disconnected the call. She didn't call me back. It was impossible to call her back since there's no Laura in the firm phone directory. Now I don't know if I'm ever going to see my original documents or not.
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